My NOC
This feature is available only to organizations with a Gold or Platinum licenses.
By using the My NOC tool, you can create and edit NOC alarms and perform additional actions that will impact all NOC users within the organization.
Screen Structure
The screen is divided into three tabs:
Alarms - Used to configure, manage, and monitor all NOC alarms and their behavior.
Colocation NOC - Used to configure and manage alarms related specifically to Colocation NOC sites and tenants.
General Configuration - Used to define general NOC display settings, filters, and system-wide configuration options.
Alarms Tab
Used to configure, manage, and monitor the organization’s standard NOC alarms, including alarm type, criticality, delays, ticket groups, and activation status.
Auto/Manual Ticketing
This indicator shows whether the organization has an Auto or Manual ticketing process.
Auto Ticketing- Tickets will open automatically with each alarm, without human intervention (On condition a unique integration is performed through Galooli)
Manual Ticketing - All ticketing options are made manually.
It is possible to switch between Auto and Manual ticketing modes by submitting a ticket to the Galooli support team - Galooli Support Tools
Add Category
The categories organize the alarms into different groups for the convenience of the user.
When creating a category, you have the option to disable Auto Ticketing mode for that specific category.
Add Alarm
Click on "Add Alarm" and fill in all the relevant information.
New Alarm
Field Name | Description |
|---|---|
Name | Add a meaningful name to the alarm to easily identify the nature of the alarm in the list. Each alarm should have a different name. The same name will prevent the creation of an alarm. Name duplication – If an alarm already exists with the same name, you will not be able to save or edit the alarm. |
Alarm Type | Select the alarm type. It is very important to select the most relevant alarm for your needs. A detailed description of the alarms can be found in the following link - NOC Alarms List Logical duplication – If an alarm already exists with the same |
Criticality | Indicate how critical the alarm is. Options are as follows:
|
Category | Assign the alarm to the relevant category or categories.
|
Activation Delay | Adjust the delay time of the alarm activation. Note that the delay is between the trigger time Vs. the presentation time of the alarm. The purpose of this functionality is to make sure that there are no false alarms within the system. The default delay is 5 minutes and can be changed within a range of 0 – 1440 minutes. |
Release Delay | Adjust the delay time of the alarm release from the NOC. This parameter specifies how long should pass before the alert ceases to be active. |
Ticket Group | Streamline your support workflow with Galooli’s Ticket Grouping feature. By automatically consolidating related NOC alarms into a single ticket, you’ll:
Ticket Grouping is available exclusively to organizations using Galooli NOC Application’s automated integration with your internal ticketing system—so every alarm update enriches the same ticket. If this feature is required, please contact Galooli Support by opening a ticket through the system - https://galooli.atlassian.net/wiki/x/HYACn |
| The ability to insert free text to the alarms. These comment will be displayed in the NOC table, and can be be added to the tickets automatically, if there is a relevant integration to your ticketing system. |
Active | Check the box to enable the alarm or uncheck to disable the alarm. Disabled alarms won’t appear in the list even if they were activated at the site |
Once completed, click “Add” to add the alarm to the relevant category. You will see the alarm in the list under the selected category immediately.
In order for the alarm to appear in the NOC's alarm table, it is very critical that the unit/site in question has been correctly configured in the My Units tool configuration:
Go to Manager Application > My Units > choose the unit > Information tab > Additional Information > Category: Certification > Section: Certification > Certification, and choose one of the certification statuses.
Go to Manager Application > My NOC > General Configuration > Alarms Filter, and make sure the certification status selected in step 1 is checked.
Existing Alarm
Each alarm can be further configured after saving. To configure an existing alarm, select the alarm from the list and the alarm details will appear as an overlay. Users can either make changes to the current settings and click “Save” or “Remove” the alarm entirely.
More Options
Export Alarm - You can export the alarms list to an excel file by clicking the Excel icon
Collapse - All the alarms within a category can be viewed by expanding the categories in the table.
Alarm Movement - Alarms can be moved within the category by clicking and dragging the alarm. This action affects how alarms are displayed in the alarms table in the NOC application.
Colocation NOC
Used to configure and manage alarms dedicated to Colocation NOC operations, including tenant-related and site-specific alarm behavior.
The alarms configured in this section will be displayed in the Colocation NOC tool under the Apps application.
New alarm creation and editing process is identical to the standard NOC alarms process mentioned above
New category creation includes several features specific to Colocation NOC:
Tenants - Used to define which users are allowed to view the category. This field cannot be empty. The default value is “any”.
Tenants Meters Alarms -The default alarms displayed in the Colocation NOC alarms table.
General Configuration
Used to define general NOC settings, including display options, unit data fields, alarm filters, and latest alarm highlight duration.
Display Options
The alarm display settings affect all NOC users within the organization.
Expand Mode Columns
This option allows you to hide several default columns, such as Maintenance Company, Session Start Time, Last Alarm Time, and Intrusion Status.
Unit's Data
Default information displayed in the NOC Application when selecting a specific site in the NOC alarms table.
Highlight Latest Alarms
When an alarm appears, it is displayed with a red background until the defined time interval expires.
Alarms Filter
The Alarms Filter section is used to define which sites/units will be processed and displayed in the NOC application alarms table, based on their configured certification status.
The available certification statuses are taken from the organization’s Additional Information configuration under the Certification category:
Information
For newly created organizations, the Certified and Maintenance statuses are enabled by default. All other certification statuses are disabled by default.