Welcome to the troubleshooting guide for optimizing energy efficiency and monitoring with our hardware and software solutions. As a leader in the field of energy management, we understand the importance of maintaining peak performance to maximize savings and minimize environmental impact.

This guide is a compilation of challenges our system users are facing and our recommendations how to identify and resolve those issues.

Offline Units

How to Detect the Fault?	Troubleshooting Steps

How to Detect the Fault?

Troubleshooting Steps

It appears that all the units in the organization tree are disconnected. Disconnected units are displayed in gray color.

In case not all of the units are disconnected, it is not a Galooli system failure and most probably related to a local network issue.
If all the units in the organization tree are disconnected it can be one of the two:
- Galooli system failure.
- Local network issues.
First step is to verify that the local network is up:
- Check with your communication provider if there is a known issue.
- Use a different communication provider in one of the units or in a test unit, if the unit is communicating with Galooli’s cloud then the issue is local.

4. In case even after testing with a different communication provider there is no communication escalate the issue to Galooli. https://galooli.atlassian.net/wiki/spaces/KP/pages/2617409565

Email Event Notifications Not Received

How to Detect the Fault?	Troubleshooting Steps

How to Detect the Fault?	Troubleshooting Steps
To be announced	To be announced

Unable To Upgrade a Unit Via Serial Connection

How to Detect the Fault?	Troubleshooting Steps

How to Detect the Fault?	Troubleshooting Steps
To be announced	To be announced