Galooli NOC Application
This feature is available only to organizations with a Gold license.
NOC [Network Operations Center] application is an advanced smart alarm management solution designed to display real-time, relevant alarms for your NOC team. The NOC application offers the following features:
Alarms are displayed according to their severity to assist with prioritization and ensure critical alarms are addressed accordingly.
Convenient map display to help prioritization and resource allocation.
Integration with the organizational ticketing system to ensure the alarms are dealt with quickly and effectively
Configurable category display to allow for simple alarm management
The alarm list won't show units in the "Stock" cluster
In the NOC application, there are four possible submenus, which are described in more detail below:
Alarms Table
Map Display
System Log
Configuration Manager - Alarm Structure
Alarms Table
The alarms table is the main and default menu in the NOC application, displaying all alarms triggered for the selected category, along with their current status.
The table details the alarms, its severity, and status and offers a user the option to open a ticket for the relevant support and technical teams to address the issue causing the alarm.
As soon as an alarm appears, it is displayed on a red background until the time interval defined by the user has expired.
To access the alarms page, click the alarms icon at the top right of the page.
Select the relevant category and all of the alarms related to the category will appear.
Table Configuration
Clear Non-active Alarms - Remove all non-active alarms from the table. Non-active alarms are indicated in the table by the green icon. This feature is only available when the ticketing mode is set to "Manual".
Sound Icon - The latest alarms appearing in the table will be indicated by sound notifications. All NOC categories will be affected by sound notifications, which means that an alarm from category X will be heard even if the user is viewing category Y.
Manual Sorting/Auto Sorting - If the user has manually sorted the columns, this button cancels it and returns the default settings for each and every column that has been sorted manually (the newest alarm always appearing on top)
Export to Excel - Export the entire table to Excel.
Sort button - By left clicking on the column title, the system will sort the data. If you click on the right button, you will see several options, including Sort ascending, Clear sorting, and Fix the column.
Filter button - This allows you to filter data according to the data in the column.
Search Box - a search box allows the user to perform a search for a specific unit, fleet, dates, or alarms.
8A. Manage Columns - This option allows you to hide several defaulted columns like: Maintenance
Company, Session Start Time, Last Alarm Time, Intrusion Status.
8B. Highlight Latest Alarms - As soon as an alarm appears, it is displayed on a red background until the
time interval defined by the user has expired.
Table Alarms Summary - A summary of the alarms table. Provides information on the number of rows, alarms divided by severity, and tickets divided by priority.
Rows - Each row represents a site with an active or inactive alarm. There can be one or more alarms in one site in each row.
Ack - An indication of the number of alarms acknowledged by a user out of the total number of alarms.
Tickets - The number of tickets opened by a user out of the total number of alarms.
Colors - The number of alarms according to the severity of the alarm.
Alarms Display
The alarms in the list are based on the following logic:
The newest alarm will always appear at the top of the list.
Alarms have a pre-configured time delay between when the alarm became active until it appears in the list.
Column Titles | Description |
|---|---|
Site Name | Name of the site given by the user |
Maintenance Company | The maintenance company name |
Session Start Time | Session start time is the minimum start time from all alarms in the alarms menu. Time is affected by the configuration in the My Units Tool >> Cluster level on the organization tree >> Time offset - https://galooli.atlassian.net/wiki/spaces/KP/pages/2802417892 |
Last Alarm Time | The last alarm time is the maximum start time from all alarms in the alarms menu. Time is affected by the configuration in the My Units Tool >> Cluster level on the organization tree >> Time offset - https://galooli.atlassian.net/wiki/spaces/KP/pages/2802417892 |
Alarms |
|
Alarms Details
When selecting a site/row in the alarms list, the user can view site information and alarm details by clicking the arrow on the right side of the page.
The details section is split into two parts:
Site Information
User Actions
Site Information
Site information includes the following:
Details such as cluster, group, and unit number.
Location icon which opens the unit on the map.
Category bar indicating the categories in which the site has active alarms.
User Actions.
Ticketing.
User Actions
Each alarm contains the following information:
Start Time - When the alarm first appeared.
Closure Time - When the alarm was resolved.
Operator - The user acknowledging the alarm will appear as the operator. This is only relevant for manual ticketing.
Ticket Reference - Users can open tickets directly from the solution (see below) and view the ticket reference. This is only relevant for manual ticketing.
Comments - Users can add comments to each alarm (see below) - The action can only be performed when. The category in which the alarm is located is not set to read-only.
Alarm Acknowledgment
Each alarm can be acknowledged by the user. Acknowledgment is created by clicking the icon on the top right of the alarm. This is only relevant for manual ticketing.
Once acknowledged, the icon will be updated in the alarm list.
The user acknowledging the alarm will be indicated as the operator.
Comments
The user can add an unlimited number of comments to each alarm. Each comment will appear with the time and name of the user who added the comment.
To add a comment, click the pencil icon next to the Comments field:
Ticketing
It is possible to integrate the Galooli NOC application and your company’s internal ticketing system.
Following integration, the alarm data will be sent directly to the ticketing system.
The NOC provides the following methods for handling tickets:
Manually ticketing system
Automated ticketing system
Manually Ticketing System
To add a ticket, click the pencil icon next to the Ticket Reference field to open the ticket window
When opening the ticket, the following information should be registered:
Title - Add a title to the ticket with information
Root Causes - Select the cause from the dropdown menu
Severity - Select the severity of the ticket
Description - Provide a detailed description of the ticket
Assignees - Select assignees from the list.
Users can attach documentation to the ticket or click “Apply” to register the ticket. The ticket will then be directed to the internal ticketing system to complete the resolution.
Once a ticket is opened, users can see the ticket reference in the alarm table by hovering over the green ticket icon
The ticket reference number will also be attached to the ticket details
Automated Ticketing System
Galooli offers the option of automatically opening a ticket upon receipt of certain NOC alarms. Together with the customer, an internal logic for opening automatic tickets is developed. If the feature is relevant to you, please contact Galooli's support team.
In order to ensure the successful opening of automatic tickets, each minute Galooli test if there have been more than 50 failures of this automation in the last 20 minutes. In such case, the client will receive an email notification to an email box that will be arranged with the client.
To disable this procedure, the number of failures in the previous 20 minutes must drop below 10. In such a case, the client will receive an email notification informing him that the automatic ticketing system is active again.
If the feature is relevant to you, please contact Galooli's support team.
When a unit is moved to the STOCK cluster, the alarm will be removed from the NOC alarms page, however, if it is working in automatic ticking mode, no notification will be sent to the ticketing system regarding the removal of the alarm.
Map Display
NOC offers a map display to present all active alarms on a live map to allow the user to easily detect the exact location of a particular alarm and quickly identify regional malfunctions in the organization’s sites.
Users can access the map display in two ways:
By clicking on the location icon at the top right of the page
By clicking on the location icon on the Alarm Details page
You can filter alarms on the map by category or by name using the following options:
System Log
The system log provides a log report detailing all alarms and user actions for a selected site. The system log allows for the user to enter a particular site name or site ID and view information on all the alarms for the selected id.
To activate the system log, click on the System Log icon at the top right of the page
Users can set the timeframe for the log up to six months prior to the current date by using the slider at the top of the log.
Users can choose between the following:
All Alarms - Alarms appearing in the log
Activated Alarms - Alarms appear in the list after being active for more than the defined time delay.
Each log can be exported to Excel by clicking the Excel icon.
When a unit is moved to the STOCK cluster, the alarm will be removed from the NOC alarms page, however, It will not be documented in the NOC system log.
Configuration Manager - Alarm Structure
By using the Configuration Manager, users are able to create and edit new categories and alarms in the NOC applications.
Auto/Manual Ticketing
It is possible to switch between the Auto ticketing and Manual ticketing modes by using this option.
Auto Ticketing- Tickets will open automatically with each alarm, without human intervention (On condition a unique integration is performed through Galooli)
Manual Ticketing - All ticketing options are made manually.
Add Category
The categories organize the alarms into different groups for the convenience of the user.
When creating a category, you have the option of disabling auto ticketing mode.
Add Alarm
Click on "Add Alarm" and fill in all the relevant information.
Field Name | Description |
|---|---|
| Add a meaningful name to the alarm to easily identify the nature of the alarm in the list. Each alarm should have a different name. The same name will prevent the creation of an alarm. |
| Assign the alarm to the relevant category. You can add alarms to the Colocation NOC tool by selecting the Colocation NOC category and then adding the relevant alarms. |
Criticality | Indicate how critical the alarm is. Options are as follows:
|
Alarm Type | Select the alarm type. It is very important to select the most relevant alarm for your needs. A detailed description of the alarms can be found in the following link - https://galooli.atlassian.net/wiki/spaces/KP/pages/2605350930 |
Activation Delay | Adjust the delay time of the alarm activation. Note that the delay is between the trigger time Vs. the presentation time of the alarm. The purpose of this functionality is to make sure that there are no false alarms within the system. The default delay is 5 minutes and can be changed within a range of 0 – 9999 minutes. |
Release Delay | Adjust the delay time of the alarm release from the NOC. This parameter specifies how long should pass before the alert ceases to be active. |
Enabled | Check the box to enable the alarm or uncheck to disable the alarm. Disabled alarms won’t appear in the list even if they were activated at the site |
Once completed, click “Add” to add the alarm to the relevant category. You will see the alarm in the list under the selected category immediately.
Edit Alarm
Each alarm can be further configured after saving. To configure an existing alarm, select the alarm from the list and the alarm details will appear as an overlay. Users can either make changes to the current settings and click “Update” or “remove” the alarm entirely.
More Options
Export Alarm - You can export the alarms list to an excel file by clicking the Excel icon
Expand Table - All the alarms within a category can be viewed by expanding the categories in the table.