My NOC
- arkadi kaplon
This feature is available only to organizations with a Gold or Platinum licenses.
By using the My NOC tool, you can create and edit NOC alarms and perform additional actions that will impact all NOC users within the organization.
Auto/Manual Ticketing
This indicator shows whether the organization has an Auto or Manual ticketing process.
Auto Ticketing- Tickets will open automatically with each alarm, without human intervention (On condition a unique integration is performed through Galooli)
Manual Ticketing - All ticketing options are made manually.
It is possible to switch between Auto and Manual ticketing modes by submitting a ticket to the Galooli support team - Galooli Support
Add Category
The categories organize the alarms into different groups for the convenience of the user.
When creating a category, you have the option to disable Auto Ticketing mode for that specific category.
Add Alarm
New Alarm
Click on "Add Alarm" and fill in all the relevant information.
Field Name | Description |
|---|---|
Name | Add a meaningful name to the alarm to easily identify the nature of the alarm in the list. Each alarm should have a different name. The same name will prevent the creation of an alarm. |
Alarm Type | Select the alarm type. It is very important to select the most relevant alarm for your needs. A detailed description of the alarms can be found in the following link - NOC Alarms List |
Criticality | Indicate how critical the alarm is. Options are as follows:
|
Category | Assign the alarm to the relevant category. You can add alarms to the Colocation NOC tool by selecting the Colocation NOC category and then adding the relevant alarms. |
Activation Delay | Adjust the delay time of the alarm activation. Note that the delay is between the trigger time Vs. the presentation time of the alarm. The purpose of this functionality is to make sure that there are no false alarms within the system. The default delay is 5 minutes and can be changed within a range of 0 – 9999 minutes. |
Release Delay | Adjust the delay time of the alarm release from the NOC. This parameter specifies how long should pass before the alert ceases to be active. |
Ticket Group | The option to group tickets means that multiple alarms can belong to the same group, ensuring they open or update the same ticket instead of creating separate tickets for each alarm. This feature is relevant only for users with an integration to a ticketing system. |
Comments | The ability to insert free text to the alarms. These comment will be displayed in the NOC table, and can be be added to the tickets automatically, if there is a relevant integration to your ticketing system. |
Active | Check the box to enable the alarm or uncheck to disable the alarm. Disabled alarms won’t appear in the list even if they were activated at the site |
Once completed, click “Add” to add the alarm to the relevant category. You will see the alarm in the list under the selected category immediately.
In order for the alarm to appear in the NOC's alarm table, it is very critical that the unit/site in question has been correctly configured in the My Units tool configuration:
Unit “Information” tab >> “Additional Information” >> Category: Site Info >> Section: Certification >> Certification = Certified
Existing Alarm
Each alarm can be further configured after saving. To configure an existing alarm, select the alarm from the list and the alarm details will appear as an overlay. Users can either make changes to the current settings and click “Save” or “Remove” the alarm entirely.
Display Options
The alarm display settings affect all NOC users within the organization.
Expand Mode Columns
This option allows you to hide several default columns, such as Maintenance Company, Session Start Time, Last Alarm Time, and Intrusion Status.
Unit's Data
TBA
Highlight Latest Alarms
When an alarm appears, it is displayed with a red background until the defined time interval expires.
More Options
Export Alarm - You can export the alarms list to an excel file by clicking the Excel icon
Collapse - All the alarms within a category can be viewed by expanding the categories in the table.