This feature is available only to organizations with a Gold license.

NOC [Network Operations Center] application is an advanced smart alarm management solution designed to display real-time, relevant alarms for your NOC team.

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The NOC application offers the following features:

• Alarms are displayed according to their severity to assist with prioritization and ensure critical alarms are addressed accordingly.

• Convenient map display to help prioritization and resource allocation.

• Integration with the organizational ticketing system to ensure the alarms are dealt with quickly and effectively

• Configurable category display to allow for simple alarm management

• The process of creating and editing alarms is performed in a separate tool called My NOC

• The alarm list won't show units in the "Stock" cluster.

Main Menus

The NOC application includes 3 menus and several display modes, each detailed below.

• NOC Dashboard

• Alarms Table

• Map Display

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NOC Dashboard

The NOC Dashboard provides a comprehensive, real-time overview of active alarms across monitored sites. Designed for quick situational awareness, this interface consolidates key alarm statistics by category and severity, displays the most frequent alarms, and highlights sites with the highest alarm counts. With visual data insights and centralized tracking, the dashboard empowers NOC teams to prioritize responses, identify recurring issues, and maintain operational efficiency across all units.

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Add Filter

It is possible to filter all the fields that make up the original dashboard using the filter option. If you select the fields you want to filter, you can then select the values for those fields. In this way, the dashboard will be filtered based on the values you put in.

View Report

By clicking on the "View Report" button, users can determine which report the NOC Dashboard display is based on.

Alarms Table

The alarms table is the main and default menu in the NOC application, displaying all alarms triggered for the selected category, along with their current status.

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The table displays the alarms, their severity, and status, and provides the user with the option to open a ticket—either automatically or manually—for the relevant support and technical teams to address the underlying issue.

When an alarm is triggered, it is highlighted with a red background for the duration defined by the user.

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Alarms Logic

• The newest alarm will always appear at the top of the list.

  • Alarms have a pre-configured time delay from the moment they become active until they appear in the list. The same applies to the time it takes for an alarm's status to change to "Handled." All of these configurations are managed through the My NOC tool.

Alarms Table Mapping

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1. Alarms Category - The list of all categories created by the organization. Switching between categories will display only the alarms relevant to the selected category. The assignment of alarms to categories is performed by the organization.

2. Search Box - A search box allows users to search for site names, unit names, unit IDs, and more.

3. Filter Button - This option allows you to filter the table data based on the following criteria:

   • Active Alarms

   • Maintenance Company

   • Intrusion Status

The filter will always display all alarms configured for the category the user is in.
Please note that the filter works in an “OR” configuration — meaning that if you select two (or more) alarms, the table will show all units where at least one of the selected alarms is active.

You can also click the “Clear All” option to remove all existing filters.

4. Clear Non-active Alarms - Remove all non-active alarms from the table. Non-active alarms are indicated in the table by the green icon. This feature is only available when the ticketing mode is set to "Manual".

5. Export to Excel - Export the entire table to Excel.

6. Alarm Settings - The Alarm Settings allow switching between different table view types and controlling the alarms sound:

   • Focused View (Default View) - All active alarms will be displayed in the same column called "Active Alarms". The order in which the alarms appear is determined by the following rules:

     • The criticality of the alarm (Critical > Urgent > Non Urgent > Observation) - From left to right.

     • Alarms with the same criticality will appear chronologically based on "Alarm Start Time".

   • The Focused View displays an additional “Live Data” window of the site, providing detailed information about site components and energy sources.

   • When the “Focused View” is unchecked, all active alarms are displayed separately under each column. Each column represents a specific alarm type and contains a list of all active alarms associated with it. The Live Data window will not be shown.

   • Sound On - The latest alarms appearing in the table will be indicated by sound notifications. All NOC categories will be affected by sound notifications, which means that an alarm from category X will be heard even if the user is viewing category Y.

7. Alarms Details - Left-clicking on a specific alarm will display two sections:

   • Alarm Data

   • Live Data

8. Sort Button - By left clicking on the column title, the system will sort the data. If you click on the right button, you will see several options, including Sort ascending/descending, Clear sorting, and Fix/Unfix the column.

9. Switching Between Applications - To the left of each “Site Name,” a three-dot menu appears. Clicking the three dots displays an option to switch to another Galooli application. Selecting this option will redirect you directly to the specific site within the chosen application. Left-clicking on the site will display additional information about the site's alarms.

Alarm Data

The Alarm Data menu provides users with a comprehensive view of all active alarms associated with each site. By selecting a specific site or alarm row, users can access detailed site information, view individual alarm details, including start and closure times, and track maintenance activity. This centralized view enables faster troubleshooting, improved decision-making, and more efficient alarm management across the network.

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The Alarms Data section is divided into two main parts:

• Site Information

• Alarm Data & User Actions

Site Information

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Site information includes the following:

• Live View Access
  Provides a direct link to the site’s Panorama Live View for real-time monitoring.

• Map Integration
  Includes a link to the unit’s exact location on the map within the NOC Application.

• View History
  Clicking this button generates a Detailed report in the Pro Application for the past 7 days. The report displays the site's alarm history.

• Site Information Overview
  Displays essential site details such as site name, site ID, cluster, group, unit number, and additional relevant information.

Alarm Data & User Actions

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Each alarm contains the following information:

• Alarm Name & Color Indication

• Start Time - When the alarm first appeared.

• Closure Time - When the alarm was resolved.

• Ticket Reference - Users can open tickets directly from the NOC Application and view the ticket reference. This is only relevant for manual ticketing.

• Alarm Acknowledgment- The user who acknowledges the alarm will be displayed as the operator. Each alarm can be acknowledged by clicking the power icon. Once acknowledged, the icon will be updated in the alarm list. This is only applicable for “Auto Ticketing”.

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Before the acknowledgment

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After the acknowledgment

 

• Alarm Comments - Hovering over the "i" icon will reveal any specific comments that have been added to a particular alarm via the My NOC tool.
  
  

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• Alarm Notes - Users can add notes to each alarm. The action can only be performed when the category in which the alarm is located is not set to read-only. The user can add an unlimited number of notes to each alarm. Each note will appear with the time and name of the user who added the note.  

  To add a note, click the pencil icon.
  
  

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Live Data

The Live Data menu offers users a real-time overview of the site's current operational status. It consolidates live information from all power sources—including grid, generator, solar, and battery—alongside site loads and active alarms. Additionally, it provides live camera feeds, enabling visual monitoring of the site in real time.

This dynamic dashboard allows users to track energy flows, assess power availability, monitor system performance, and visually confirm site conditions—all in one place. With immediate insights and visual context, users can identify irregularities or failures, make timely decisions, enhance operational efficiency, and respond proactively to critical events.

Clicking on any alarm displays a dedicated and contextual section within the Live Data menu.

The menu includes the following sections:

• Site Status

• Loads

• Grid

• Generator

• Solar

• Video Camera

• Etc.

For more information about Live Data, it is recommended to review the details in the following knowledge document - https://galooli.atlassian.net/wiki/x/DQBGr

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Automated Ticketing System

Galooli offers the option of automatically opening a ticket upon receipt of certain NOC alarms. Together with the customer, an internal logic for opening automatic tickets is developed.

If you are interested in this feature, please view https://galooli.atlassian.net/wiki/x/FQBG1Q procedure and then please contact Galooli's support team.

In order to ensure the successful opening of automatic tickets, each minute Galooli test if there have been more than 50 failures of this automation in the last 20 minutes. In such case, the client will receive an email notification to an email box that will be arranged with the client.

To disable this procedure, the number of failures in the previous 20 minutes must drop below 10. In such a case, the client will receive an email notification informing him that the automatic ticketing system is active again.

If the feature is relevant to you, please contact Galooli's support team.

Automated Ticketing System Errors Alarms

Galooli includes a mechanism that detects failures in ticket creation, regardless of whether the issue originates from the customer's internal ticketing system or during the data transfer from Galooli to the ticketing system. If a failure occurs, Galooli provides the option to receive an alarm via SMS or email.

Conditions for receiving alarms:

An alarm will be triggered if the following conditions are met:

• The Auto Ticketing option is enabled for the customer in the NOC application.

• Ticket creation has failed 100 times or more within a continuous 20-minute period.

Restoring normal status:

• The failure count must drop to 20 or fewer within a continuous 20-minute period.

To subscribe to the distribution list and receive alarms, please submit a ticket to Galooli's support team using the following link: https://galooli.atlassian.net/wiki/spaces/KP/pages/2617409565

Map Display

The NOC offers a live map display that presents all active alarms, allowing users to easily pinpoint the exact location of specific alarms and quickly identify regional malfunctions across the organization’s sites.

Users can access the map display in two ways:

• By clicking the location icon at the top right of the page

• By clicking the location icon on the Alarm Data section
  
  

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Option 2

You can filter alarms on the map by category.

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• NOC Alarms List

• Ticketing Integration