The NOC alarms table does not display an alarm, despite the fact that the alarm is active.

Image Modified

1. Alarm Status (Physical Device) - Ensure that the alarm is indeed active on the source device (Rectifier/Generator). As long as the alarm is active, you may proceed to the following steps to ensure that the alarm is displayed in the Galooli Solution.
   

2. You should ensure that you have access permissions to view the site in order to view the actual alarm.
   https://galooli.atlassian.net/wiki/spaces/KP/pages/2584182813/Permission+Management#Clusters-Permission
   

3. In the NOC alarms table, be sure to look at the appropriate category of alarms.
   https://galooli.atlassian.net/wiki/spaces/KP/pages/2483945485/Galooli+NOC+Application#Alarms-Table
   

4. Ensure that the alarm is "enabled" and that the "Activation Delay” time is appropriate.
   https://galooli.atlassian.net/wiki/spaces/KP/pages/2483945485/Galooli+NOC+Application#Add-Alarm
   

5. Verify that the site/unit in question is configured as "Certified"

   https://galooli.atlassian.net/wiki/spaces/KP/pages/2830041108/Information#Additional-Information

Assuming all of the above sections are correct, you will need to determine whether this is a real-time alarm or a historical alarm you wish to investigate, and if this is the case, continue to work with the table.

Real Time Case Study

In the event that the alarm is activated now, then locate the unit in the Panorama application organization tree and, using the Live mode, locate the alarm in its relevant card.
Site Unit View

Then check the NOC application to see if the alarm appears in the alarms table.

Historical Case Study

If the alarm occurred in the past, the Pro application detailed report can be used to locate the alarm.
Detailed Reports

To compare the relevant field in the detailed report with the NOC alarm, use the NOC alarm table documentation >> “System Parameter Name” column.

NOC Alarms ListTBA

To locate the alarm, use the NOC System Log menu.

If the alarm was found in Panorama application or Pro application, but not in NOC application, please open a ticket to the Galooli support team. A detailed description of the problem and steps taken so far to resolve it should be included in the ticket.