The NOC alarms table does not display an alarm, despite the fact that the alarm is active.  | If the alarm is found in Panorama/Pro, then the issue related to the NOC configuration. Either way, you should proceed to the next step.
Alarm Status (Physical Device) - Ensure that the alarm is indeed active on the source device (Rectifier/Generator). As long as the alarm is active, you may proceed to the following steps to ensure that the alarm is displayed in the Galooli Solution.
| Alarm Status (Panorama & Pro)
In the event that the alarm is activated now, then locate the unit in the Panorama application organization tree and, using the Live mode, locate the alarm in its relevant card.
If the alarm occurred in the past, the Pro application detailed report can be used to locate the alarm. The following link contains the fields related to NOC alarms - NOC Alarms List
You should ensure that you have access permissions to view the site in order to view the actual alarm.
https://galooli.atlassian.net/wiki/spaces/KP/pages/2584182813/Permission+Management#Clusters-Permission
In the NOC alarms table, be sure to look at the appropriate category of alarms.
https://galooli.atlassian.net/wiki/spaces/KP/pages/2483945485/Galooli+NOC+Application#Alarms-Table
Ensure that the alarm is "enabled" and that the "Activation Delay” time is appropriate.
https://galooli.atlassian.net/wiki/spaces/KP/pages/2483945485/Galooli+NOC+Application#Add-Alarm
Verify that the site/unit in question is configured as "Certified" https://galooli.atlassian.net/wiki/spaces/KP/pages/2830041108/Information#Additional-Information
Assuming all of the above sections are correct, you will need to determine whether this is a real-time alarm or a historical alarm you wish to investigate, and if this is the case, continue to work with the table. |
| Real Time Case Study In the event that the alarm is activated now, then locate the unit in the Panorama application organization tree and, using the Live mode, locate the alarm in its relevant card.
Site Unit View | Historical Case Study If the alarm occurred in the past, the Pro application detailed report can be used to locate the alarm.
Detailed Reports To compare the relevant field in the detailed report with the NOC alarm, use the NOC alarm table documentation >> “System Parameter Name” column. NOC Alarms List |