This feature is available only to organizations with a Gold or Platinum licenses.
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Field Name | Description |
|---|---|
Name | Add a meaningful name to the alarm to easily identify the nature of the alarm in the list. Each alarm should have a different name. The same name will prevent the creation of an alarm. |
Alarm Type | Select the alarm type. It is very important to select the most relevant alarm for your needs. A detailed description of the alarms can be found in the following link - NOC Alarms List |
Criticality | Indicate how critical the alarm is. Options are as follows:
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Category | Assign the alarm to the relevant category. You can add alarms to the Colocation NOC tool by selecting the Colocation NOC category and then adding the relevant alarms. |
Activation Delay | Adjust the delay time of the alarm activation. Note that the delay is between the trigger time Vs. the presentation time of the alarm. The purpose of this functionality is to make sure that there are no false alarms within the system. The default delay is 5 minutes and can be changed within a range of 0 – 9999 minutes. |
Release Delay | Adjust the delay time of the alarm release from the NOC. This parameter specifies how long should pass before the alert ceases to be active. |
Ticket Group TBA | The option to group tickets means that multiple alarms can belong to the same group, ensuring they open or update the same ticket instead of creating separate tickets for each alarm. This feature is relevant only for users with an integration to a ticketing system. |
Comments | The ability to insert free text to the alarms. These comment will be displayed in the NOC table, and can be be added to the tickets automatically, if there is a relevant integration to your ticketing system. |
Active | Check the box to enable the alarm or uncheck to disable the alarm. Disabled alarms won’t appear in the list even if they were activated at the site |
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