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This feature is available only to organizations with a Gold or Platinum licenses.

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Field Name

Description

Name

Add a meaningful name to the alarm to easily identify the nature of the alarm in the list.

Each alarm should have a different name. The same name will prevent the creation of an alarm.

Alarm Type

Select the alarm type. It is very important to select the most relevant alarm for your needs. A detailed description of the alarms can be found in the following link - NOC Alarms List

Criticality

Indicate how critical the alarm is. Options are as follows:

  • Observation – Non-critical alarm. Only for knowledge and observation.

  •  Non-Urgent– Alarm is important but of little or no urgency.

  •  Urgent – The alarm is urgent and requires interference and management.

  •  Critical– Alarm is critical and may cause major damage to the systems. Requires immediate handling and management.

Category

Assign the alarm to the relevant category.

You can add alarms to the Colocation NOC tool by selecting the Colocation NOC category and then adding the relevant alarms.

Activation Delay

Adjust the delay time of the alarm activation. Note that the delay is between the trigger time Vs. the presentation time of the alarm.

The purpose of this functionality is to make sure that there are no false alarms within the system.

The default delay is 5 minutes and can be changed within a range of 0 – 9999 minutes.

Release Delay

Adjust the delay time of the alarm release from the NOC.

This parameter specifies how long should pass before the alert ceases to be active.

Ticket Group

TBA

Comments

The ability to insert free text to the alarms. These comment will be displayed in the NOC table, and can be be added to the tickets automatically, if there is a relevant integration to your ticketing system.

Active

Check the box to enable the alarm or uncheck to disable the alarm. Disabled alarms won’t appear in the list even if they were activated at the site

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Each alarm can be further configured after saving. To configure an existing alarm, select the alarm from the list and the alarm details will appear as an overlay. Users can either make changes to the current settings and click “Save” or “Remove” the alarm entirely.

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Display Options

The alarm display settings affect all NOC users within the organization.

Expand Mode Columns

This option allows you to hide several default columns, such as Maintenance Company, Session Start Time, Last Alarm Time, and Intrusion Status.

Unit's Data

TBA

Highlight Latest Alarms

When an alarm appears, it is displayed with a red background until the defined time interval expires.

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More Options

Export Alarm - You can export the alarms list to an excel file by clicking the Excel icon

Expand Table Collapse - All the alarms within a category can be viewed by expanding the categories in the table.

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