Power Troubleshooting

How to Detect the Fault?

Elara tray connection troubleshooting steps

Elara's direct connection troubleshooting steps

Status 1 LED does not blink
or
You are unable to connect to the unit on the PC

First thing, check the power source. Ensure the terminations of the power cable are correct and the breaker is switched ON.

2. If DC to DC converter is present, confirm that the DC-DC converter output voltage is within range (12v DC). If there is no output voltage from the DC-DC converter AND there is input to the converter, replace the DC-to-DC converter with a functional one.

3. Confirm (on Pin 1 & 2) that Elara is receiving the required input voltage from the power source (Normally around 12v DC). If not, check the cabling between the converter & the Elara.

4. Confirm that Elara PCBs are arranged properly & all the pins are aligned. Rearrange the PCBs if needed.

Make sure the power supply input has 48 volts of DC.
Ensure that the cable is properly connected on the Elara side.

3. Confirm that Elara PCBs are arranged properly & all the pins are aligned. Rearrange the PCBs if needed.

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How to Detect the Fault?	Troubleshooting Steps
The status 2 LED is blinking rapidly red or Red error in the Power Center	Make sure that the SD card is properly inserted. Push the SD card to release and push it again to lock. if not still working, replace the SD card. https://galooli.atlassian.net/l/cp/SVsrK0vf Image Removed
The status 2 LED is blinking slowly red or Red error in the Power Center	The SD card should be written with the correct files. Always recommended to delete all existing files & recopy new Elara files to the SD card. https://galooli.atlassian.net/l/cp/2wYS19PJ Image Removed
COM LED is blinking red or The connection status will be stuck at a certain point	Verify that the Network APN is correct. Verify that the server URL is correct. Image RemovedImage Added Check with the technical support team that the SIM card has been activated. If you are using a local SIM card, ensure it is an internet-ready SIM card. Subscribe to an active data package or insert an internet-ready SIM card. Make sure the SIM card you are using is active and country-profiled if you are using a roaming SIM card. Contact the service provider for more information. 6. Confirm that the server URL/IP address is whitelisted for the SIM if there are restrictions for RMS SIMs in your country. Consult your local SIM provider for more information.
COM LED is Green and Blinking Slow	Confirm the modem is properly connected. If not unscrew the modem connector and properly screw it back in a clockwise direction. Reposition the modem, and try multiple locations to improve the network reception. Also, ensure crosslink foam is intact If you are using a local SIM card, confirm there is an internet-ready SIM card present.
Wrong time stamp	Ensure the GPS time stamp is accurate, if it is not, proceed to the next step Enhance the connection between the Elara and the antenna
ELARA Unit Not Upgrading	Confirm that the Configuration files in the SD card are in the proper order (Expected Files: ELARA.GIB and a folder called "VERSIONS" containing the ELARA.BIN file only). It is recommended to delete all existing files & recopy new Elara files to the SD card https://galooli.atlassian.net/l/cp/2wYS19PJ
At least one of the MODBUS devices is connected, but others are disconnected	Confirm the Elara is on the latest version, if not, upgrade the Elara Unit Confirm the ID and Baudrate configured on the device are correct and match the ID and baud rate assigned on the power center. if not log in to the device and configure the correct ID and baud rate If the device uses different physical and virtual IDs, confirm both IDs are correctly configured. Refer to respective device documentation on the knowledge portal If there are multiple hardware or software versions of the same device, confirm the right one is selected on the power center. Check the device tag or log in to the physical device to confirm the versions Confirm the Device power and communication cable are properly terminated, Rewire the device according to specifications. Refer to respective device documentation on the knowledge portal Confirm Device is configured on the Port-1 Device section. Reconfigure the device as a Port-1 device
All MODBUS Device is Disconnected, none is connected	1. Confirm the RS485 connection between the terminal block and the Elara RS485 green connector. Check continuity between the RS485 terminal blocks and Elara RS485 Port-1 pins (Do same for A & B). 2. Check the “Server URL”, and “Network APN” and the modes in both Port 1+2 (Port 1 must be the host and Port 2 binary).
SD Card Malfunction נוריות Image RemovedImage Added	Click "Write Configuration" and check if the error has been resolved. Proceed to the next step if this action does not resolve the problem. Ensure that the SD Card is properly inserted into the Elara - 1. Power & Connectivity (Cabinet Tray/Box). Proceed to the next step if this action does not resolve the problem. Insert the SD card into an SD card reader connected to a computer. Check to see if there is a file named "uupd" on the SD card, if so, proceed to the next step. The SD card should be formatted and the appropriate "GIB" file should be placed on the card. In this step, take the correct "GIB" file provided below. Proceed to the next step if this action does not resolve the problem. The SD card should be replaced.