Galooli support system allows any user to manage all of the ticketings and open a ticket to the Galooli support team, directly from your Customer Portal solution, without any conditions or pre-registrations, just a ZON-MAX/Web solution user.
Each user can see only his own tickets.
Cases by Priority - The table shows the opened tickets divided by priority. By clicking on one of the columns, the system will filter the data and display only the relevant data
Cases by Status - The table shows the opened tickets divided by status. By clicking on one of the columns, the system will filter the data and display only the relevant data
All Services Cases - A table displays extensive data about all open and closed tickets. Double-clicking on the ticket will display additional information and an option to add comments/files
Create Issue - A feature that allows the user to create new tickets
