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This guide is a compilation of challenges our system users are facing and our recommendations how to identify and resolve those issues.
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Offline Units
How to Detect the Fault? | Troubleshooting Steps |
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It appears that all the units in the organization tree are disconnected. Disconnected units are displayed in gray color. |
4. In case even after testing with a different communication provider there is no communication escalate the issue to Galooli. Galooli Support |
Email Event Notifications Not Received
How to Detect the Fault? | Troubleshooting Steps |
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To be announced | To be announced |
Unable To Upgrade a Unit Via Serial Connection
How to Detect the Fault? | Troubleshooting Steps |
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To be announced | To be announced |