The parameters in the Panorama Application do not align with the parameter in the Power Center.

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Calibration Table Verification

1. Check if there is a calibration table to the gateway and whether it impacts the value.

2. Verify if calibration is required. If not, remove it and recheck to ensure everything is functioning properly.

3. If the issue persists after a few minutes, proceed to the next step.

Layout Issue Verification

1. Check the layout implementation.

2. Investigate additional units with the same layout:

   • If no issue is found in other units, contact Galooli Account team.

   • If the problem is isolated to a single unit, perform an in-depth review of the unit's configuration.

When trying to use the Galooli SDK service and not receiving the desired result.

Before The Troubleshooting

1. In order to conduct an effective investigation of the issue, you should save aside the SDK query that you are trying to run.

2. Please read the Galooli SDK https://galooli.atlassian.net/l/cp/skYcKe5W

3. Troubleshooting must be conducted using a browser

The Troubleshooting

1. Service Limitation & Requirements

2. Ensure that API configurations are set for the relevant user in the organization Access & Security settings - https://galooli.atlassian.net/wiki/spaces/KP/pages/2581987333/Access+Security#APIs-Restrictions

3. Make sure the query is written correctly. Pay attention to the username and password. To build a correct query, it is important to follow the instructions of Galooli - How To Construct My Request?

4. Ensure that the SDK queries are updated to align with the latest changes to Galooli system parameters - SDK Field Changes

5. If the query still fails, run a different query with the same username and password, this way you can determine if the issue is the query itself or a wrong definition of the username and password.

   1. If the new query works, then the issue is with the original query's structure. Create the query from the beginning - How To Construct My Request?

   2. If the new query does not work, please review the documentation at https://galooli.atlassian.net/l/cp/fX27q6Wd to understand how to troubleshoot the issue.

6. In the event that all the steps described above did not resolve the issue and the query still fails, please open a ticket to the Galooli support team. A detailed description of the problem and steps taken so far to resolve it should be included in the ticket.

When the Power Center displays values that differ from those shown on the devices.Image - TBAare different from those displayed on the devices.

1. Ensure you precisely identify the incorrect parameter in the Power Center.

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For example:

• The “Connection State” may display as “No Connection.”

• The “Voltage” value may be different from the one shown on the device.

2. The cause of these malfunctions may be that the “Command Code” or “Address” in the Power Center does not match the information in the device's datasheet.

3. Locate the parameter in the Power Center and ensure that the “Command Code” and the “Address” matches the information in the device's datasheet. If they do not match, update the information in the Power Center and perform a Write Configuration.

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6. In the event that none of these steps are successful, open a ticket to the Galooli support with the device information. The ticket should contain all the details and actions taken so far.