It appears that all the units in the organization tree are disconnected. Disconnected units are displayed in gray color.

1. In case not all of the units are disconnected, it is not a Galooli system failure and most probably related to a local network issue.

2. If all the units in the organization tree are disconnected it can be one of the two:

   • Galooli system failure.

   • Local network issues.

3. First step is to verify that the local network is up:

   • Check with your communication provider if there is a known issue.

   • Use a different communication provider in one of the units or in a test unit, if the unit is communicating with Galooli’s cloud then the issue is local.

4. In case even after testing with a different communication provider there is no communication escalate the issue to Galooli. Galooli Support

The parameters in the Panorama Application do not align with the parameter in the Power Center.

Image - TBA

Calibration Table Verification

1. Check if there is a calibration table to the gateway and whether it impacts the value.

2. Verify if calibration is required. If not, remove it and recheck to ensure everything is functioning properly.

3. If the issue persists after a few minutes, proceed to the next step.

Layout Issue Verification

1. Check the layout implementation.

2. Investigate additional units with the same layout:

   • If no issue is found in other units, contact Galooli Account team.

   • If the problem is isolated to a single unit, perform an in-depth review of the unit's configuration.

When performing a password reset, but no email confirmation is received from the system.

1. Press the “Forgot Password” option again and check your email inbox and your spam folder too.

2. Verify that your email address is not blacklisted. Ask another user in the organization to perform the operation as follows: https://galooli.atlassian.net/wiki/spaces/KP/pages/2581987333/Access+Security#Blacklist-Removal

3. It is recommended that you try to recover the password again if the email address is not on the blacklist.

4. In the event that none of these steps are successful, open a ticket to the Galooli support with the user's information. The ticket should contain all the details and actions taken so far.