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The location of the asset on the map is incorrect.

1. Open the Power Center and make a connection via OTA connection to the gateway.

2. Ensure that the hardware version of the gateway has been updated, if not, update it via the Galooli solution >> My versions tool as a standard procedure.

3. Move the gateway outside to a location where GPS reception is better for 5-10 minutes until the location is corrected. In the event that the process is not successful, proceed to the next section.

4. By using the Power Center, you can manually set the location of the gateway. Make sure that you write the configuration and The unit configuration should be read, the relevant data should be changed, and the configuration should be written. In order to determine whether the location has changed, check the map in the Panorama application to see if the location has changed.

5. In the event that the location has not been changed, please open a ticket with the specific example and describe the actions you have taken.

When trying to use the Galooli SDK service and not receiving the desired result.

Before The Troubleshooting

1. In order to conduct an effective investigation of the issue, you should save aside the SDK query that you are trying to run.

2. Please read the Galooli SDK https://galooli.atlassian.net/l/cp/skYcKe5W

3. Troubleshooting must be conducted using a browser

The Troubleshooting

1. Service Limitation & Requirements

2. Ensure that API configurations are set for the relevant user in the organization Access & Security settings - https://galooli.atlassian.net/wiki/spaces/KP/pages/2581987333/Access+Security#APIs-Restrictions

3. Make sure the query is written correctly. Pay attention to the username and password. To build a correct query, it is important to follow the instructions of Galooli - How To Construct My Request?

4. If the query still fails, run a different query with the same username and password, this way you can determine if the issue is the query itself or a wrong definition of the username and password.

   1. If the new query works, then the issue is with the original query's structure. Create the query from the beginning - How To Construct My Request?

   2. If the new query does not work, please review the documentation at https://galooli.atlassian.net/l/cp/fX27q6Wd to understand how to troubleshoot the issue.

5. In the event that all the steps described above did not resolve the issue and the query still fails, please open a ticket to the Galooli support team. A detailed description of the problem and steps taken so far to resolve it should be included in the ticket.