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Unit Is Displayed In The Wrong Location On The Map

How to Detect the Fault?	Troubleshooting Steps

Panorama Map

Power Center OTA - Unit

GPS 0 SATS

Upgrade the version

Get the unit outside for 5-10 munities until the location is corrected

Set Location > Write > Reset

The location of the asset on the map is incorrect.

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Open the Power Center and make a connection via OTA connection to the gateway.
Ensure that the hardware version of the gateway has been updated, if not, update it via the Galooli solution >> My versions tool as a standard procedure.
Move the gateway outside to a location where GPS reception is better for 5-10 minutes until the location is corrected. In the event that the process is not successful, proceed to the next section.
By using the Power Center, you can manually set the location of the gateway. Make sure that you write the configuration and check the map in the Panorama application to see if the location has changed.

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In the event that the location has not been changed, please open a ticket with the specific example and describe the actions you have taken.

How to Detect the Fault?

Troubleshooting Steps

It appears that all the units in the organization tree are disconnected. Disconnected units are displayed in gray color.

In case not all of the units are disconnected, it is not a Galooli system failure and most probably related to a local network issue.
If all the units in the organization tree are disconnected it can be one of the two:
- Galooli system failure.
- Local network issues.
First step is to verify that the local network is up:
- Check with your communication provider if there is a known issue.
- Use a different communication provider in one of the units or in a test unit, if the unit is communicating with Galooli’s cloud then the issue is local.

4. In case even after testing with a different communication provider there is no communication escalate the issue to Galooli. Galooli Support

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