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How to Detect the Fault?

Troubleshooting Steps

TBA

TBAPanorama Map

  1. Power Center OTA - Unit

  2. GPS 0 SATS

  3. Upgrade the version

  4. Get the unit outside for 5-10 munities until the location is corrected

  5. Set Location > Write > Reset

Offline Units

How to Detect the Fault?

Troubleshooting Steps

It appears that all the units in the organization tree are disconnected. Disconnected units are displayed in gray color.

image-20240411-083407.pngimage-20240411-083226.pngimage-20240411-083555.png

  1. In case not all of the units are disconnected, it is not a Galooli system failure and most probably related to a local network issue.

  2. If all the units in the organization tree are disconnected it can be one of the two:

    • Galooli system failure.

    • Local network issues.

  3. First step is to verify that the local network is up:

    • Check with your communication provider if there is a known issue.

    • Use a different communication provider in one of the units or in a test unit, if the unit is communicating with Galooli’s cloud then the issue is local.

4. In case even after testing with a different communication provider there is no communication escalate the issue to Galooli. Galooli Support

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How to Detect the Fault?

Troubleshooting Steps

Whenever a summary report that should logically display data is run, the displayed data is zero.

image-20240606-102925.png

  1. To determine the specific day when the issue occurred, run the same summary report with the “Data Aggregation” set to "daily".

  2. Following the identification of a problematic day, you should prepare a detailed report on a particular day and specific unit. A detailed field must be located on which the summary field that returned the result 0 in the original report was based.
    To determine which summary field is based on which detailed field, please refer to this link.

  3. In the event that there is data in the detailed report but not in the summary, please open a ticket with the specific example and specify whether it is a specific unit/group of units or the entire organization as well as whether it is one summary field, multiple summary fields, or all summary fields.

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How to Detect the Fault?

Troubleshooting Steps

TBA

TBA

General

SDK Query Does Not Work

How to Detect the Fault?

Troubleshooting Steps

TBA

TBA

Internet Service Provider Blocking Galooli Solution

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