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How to Detect the Fault?

Troubleshooting Steps

Despite the fact that the event occurred, no email notification is received.

Verify that an email is not received only within this particular unit or throughout the entire organization. Ensure that your email address is not blacklisted through the organization manager. How To Remove Email Addresses From The Blacklist? You should make sure that the setting is configured so that when this specific event occurs, an email should be sent (Events) and, make sure that your email is properly documented (Overview). Create and test different event on the same problematic unit in order to determine whether there is an issue with the event or with the unit itself. "Location Request By User" is the recommended event. Events Once you have created the event and updated your email address, enter the Panorama application, select the unit from the organization tree, click on the Live view, and then click on “Request Update”. In the event that you have not received an email after trying all possible methods, please submit a ticket to the Galooli support team. The details of all tests as well as the unit must be included in the ticket. Galooli Support

Unable To Upgrade a Unit Via Serial Connection

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How to Detect the Fault?

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Troubleshooting Steps

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A communication error occurred when trying to upgrade the gateway hardware version via the Power Center/Configuration Center when the gateway was connected serially.

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1. Ensure that the cables between the RS485 USB converter and the gateway are properly connected. It is recommended to use the Galooli https://galooli.atlassian.net/l/cp/7Rdwbr1H.

2. Upon checking the physical connection, connect the USB converter to the computer and close and reopen the Power Center/Configuration Center.

3. Please try updating the version again. If you are unable to update the version, try updating to the version prior to the last version to determine if the problem lies with the version itself rather than with the serial connection.

   1. If you are not able to update any version, then the problem lies with the serial connection. Try replacing the RS485 USB converter and upgrading the version again.

   2. If you were able to update to more earlier version, then there is a problem with the latest version and therefore a ticket should be submitted to the Galooli support team. In the ticket, please specify the issue and the tests performed thus far. Galooli Support