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These troubleshooting's are primarily focused on software issues; for hardware-focused troubleshooting's, please refer to the hardware articles. Gateway Solutions / Sensors & Accessories

Table of Contents
stylenone

Offline Units

How to Detect the Fault?

Troubleshooting Steps

It appears that all the units in the organization tree are disconnected. Disconnected units are displayed in gray color.

image-20240411-083407.pngimage-20240411-083226.pngimage-20240411-083555.png

  1. In case not all of the units are disconnected, it is not a Galooli system failure and most probably related to a local network issue.

  2. If all the units in the organization tree are disconnected it can be one of the two:

    • Galooli system failure.

    • Local network issues.

  3. First step is to verify that the local network is up:

    • Check with your communication provider if there is a known issue.

    • Use a different communication provider in one of the units or in a test unit, if the unit is communicating with Galooli’s cloud then the issue is local.

4. In case even after testing with a different communication provider there is no communication escalate the issue to Galooli. Galooli Support

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