In the power center/configuration center the communication lost IMAGE - TBA | Check if the RS485 convertor usb connected properly. מומלץ להשתמש רק בקונוורטור של גלולי Close and open the platform. תנסה שוב לנסות לעדכן לגרסה קודמת אם גרסה קודמת עובדת אז הבעיה בגרסה ויש לפתוח טיקט אם הבעיה לא גרסה אז יש להחליף לקונוורטור אחר אם הבעיה ממשיכה יש לפתוח טיקטA communication error occurred when trying to upgrade the gateway hardware version via the Power Center/Configuration Center when the gateway was connected serially. | Ensure that the cables between the RS485 USB converter and the gateway are properly connected. It is recommended to use the Galooli https://galooli.atlassian.net/l/cp/7Rdwbr1H. Upon checking the physical connection, connect the USB converter to the computer and close and reopen the Power Center/Configuration Center. Please try updating the version again. If you are unable to update the version, try updating to the version prior to the last version to determine if the problem lies with the version itself rather than with the serial connection. If you are not able to update any version, then the problem lies with the serial connection. Try replacing the RS485 USB converter and upgrading the version again. If you were able to update to more earlier version, then there is a problem with the latest version and therefore a ticket should be submitted to the Galooli support team. In the ticket, please specify the issue and the tests performed thus far. Galooli Support
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