Despite the fact that the event occurred, no email notification is received.

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1. Verify that an email is not received only within this particular unit or throughout the entire organization.

2. Ensure that your email address is not blacklisted through the organization manager. How To

1. Remove Email Addresses From The Blacklist?

2. You should make sure that the setting is configured so that when this specific event occurs, an email should be sent (Events) and, make sure that your email is properly documented (Overview).

3. Create and test different event on the same problematic unit in order to determine whether there is an issue with the event or with the unit itself. "Location Request By User" is the recommended event.
   Events

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   Once you have created the event and updated your email address, enter the Panorama application, select the unit from the organization tree, click on the Live view, and then click on “Request Update”.

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5. In the event that you have not received an email after trying all possible methods, please submit a ticket to the Galooli support team. The details of all tests as well as the unit must be included in the ticket. Galooli Support

To be announced

To be announcedIn the power center/configuration center the communication lost

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1. Check if the RS485 convertor usb connected properly.

2. מומלץ להשתמש רק בקונוורטור של גלולי

3. Close and open the platform. תנסה שוב

4. לנסות לעדכן לגרסה קודמת

5. אם גרסה קודמת עובדת אז הבעיה בגרסה ויש לפתוח טיקט

6. אם הבעיה לא גרסה אז יש להחליף לקונוורטור אחר

7. אם הבעיה ממשיכה יש לפתוח טיקט