Galooli support system allows any user to manage all of the ticketings and open a ticket to the all his ticketing history, open new tickets, and get answers from the Galooli support team, directly from your Customer Portal solution, without any conditions or pre-registrations, just a ZON-MAX/Web solution user. Each response from the Galooli support team is accompanied by email notification.
Each user can see only his own tickets.
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Cases by Priority - The table shows the opened tickets divided by priority. By clicking on one of the columns, the system will filter the data and display only the relevant data
Cases by Status - The table shows the opened tickets divided by status. By clicking on one of the columns, the system will filter the data and display only the relevant data
All Services Cases - A table displays extensive data about all open and closed tickets. Double-clicking on the ticket will display additional information and an option to add comments/files
Create Issue - A feature that allows the user to create new tickets
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The Summary and the Description fields are mandatory.
The user can add a file to the ticket and should choose the correct Priority.