Galooli may discontinue products for several reasons such as market needs, improvements, innovations, and a need for replacement of old technologies with new ones. The End-of-Life phase refers to the process of retirement of a Galooli product.

Galooli will publish updates throughout the product's end-of-life (EOL) phase. The updates are classified to 3 categories:  End of Sale, End of Support, and End of service life.

Galooli’s Product End of Life Phases

A description of the different phases of end of life can be found below:

End of Sale Notice

The update will include the date of official end of sale of the product, typically 90 days prior to the last order date but not less than 2 weeks.

End of Sale Date

This is the last date to place orders for the product from Galooli. Upon this date, the product will no longer be available for purchase or trial.

End of Support Notice

The update will include the date of the last firmware version for the product (when relevant) and acceptance of faulty products out of warranty for RMA, typically 90 days prior to the end of support date but not less than 2 weeks.

End of Support Date

Galooli will no longer provide affirmative support for this product (firmware and hardware). Support for hardware will be provided in accordance with the warranty policy.

End of Service Life Notice

The update will include the date for the removal of the support from the server side in the said product, typically 120 days prior to the end of support date but not less than 30 days.

End Of Service Life Date

Galooli will no longer provide any support for the product (firmware, hardware, and software) and units might be disconnected from the server and have to be replaced with supported models. Online platforms, features and services associated with the product will be deactivated.