The Galooli support menu allows any user to manage all his ticketing history, open new tickets, and get answers from the Galooli support team, directly from your Manager solution, without any conditions or pre-registrations, just Web solution user. Each response from the Galooli support team is accompanied by an email notification.

Each user can see only his own tickets.

1. Cases by Priority - The table shows the opened tickets divided by priority. By clicking on one of the columns, the system will filter the data and display only the relevant data

2. Cases by Status - The table shows the opened tickets divided by status. By clicking on one of the columns, the system will filter the data and display only the relevant data

3. All Services Cases - A table displays extensive data about all open and closed tickets. Double-clicking on the ticket will display additional information and an option to add comments/files
   

   

4. Create Issue - A feature that allows the user to create new tickets.
   The Summary and the Description fields are mandatory. The user can add a file to the ticket and should choose the correct Priority. Click here to see the full process
   

   

Issue Creation Process

Enter Galooli Solution and then to Manager Application.

Follow the next steps:

1. Enter the “Support” menu

2. Click on the “Create Issue”

3. Add a Summary of the issue

4. Add a description

5. Attach an image/file if needed

6. Choose a priority

7. Save the request