Galooli Business Continuity and Resilience

Overview

Galooli maintains a structured Business Continuity and Resilience Framework designed to ensure uninterrupted delivery of its platform, services, and support under a wide range of disruption scenarios.

This framework spans all critical aspects of Galooli’s operations, including infrastructure, workforce, global support, supply chain, and information security, and is continuously reviewed as part of the company’s governance and risk management processes, in alignment with Galooli’s Sustainability Commitments & Corporate Responsibility Compass.

Standards, Governance, and Framework

Business continuity at Galooli is embedded within its certified management systems and governance structure, including:

• ISO 9001 (Quality Management)

• ISO 27001 (Information Security)

• ISO 14001 (Environmental Management)

• External ESG and sustainability frameworks and assessments, including EcoVadis and CDP, which support benchmarking, transparency, and continuous improvement of environmental, social, and governance practices

Galooli’s Quality Policy plays a central role in ensuring service reliability, continuous improvement, and consistent delivery across all operations, including customer support, product performance, and operational processes.

These systems collectively ensure a structured, risk-based approach to operational resilience, supported by internal audits, management reviews, and continuous improvement processes.

Galooli’s engagement with customers and the provision of its services are governed, where applicable, by its Product Terms of Use and its SLA Policy, which define service expectations and performance commitments.

Business Continuity & Disaster Recovery

Galooli maintains a formal Disaster Recovery Plan (DRP) and continuity procedures addressing a broad set of scenarios, including:

• Workforce disruption (e.g., health events, geopolitical conditions)

• Headquarters or infrastructure disruption

• Supply chain and logistics interruptions

• Cybersecurity and data-related incidents

• Ethical or compliance-related events

The framework includes:

• Defined escalation and response mechanisms

• Backup and recovery processes

• Continuous monitoring and periodic testing

• Alignment with Galooli’s Information Security Policy and related procedures

Continuity planning is integrated into Galooli’s broader risk management and operational governance model.

Cloud Infrastructure & System Resilience

Galooli’s platform is designed to operate independently of local disruptions:

• Hosted on AWS (North America, by default)

• AWS infrastructure and data processing practices aligned with applicable GDPR-related frameworks and safeguards (see AWS GDPR Center and “Privacy, Security, Backup and Recovery”)

• Deployed across multiple availability zones

• Built with redundancy, replication, and failover mechanisms

This architecture ensures:

• High availability and reliability

• Secure data storage and processing

• Continuity of service under adverse conditions

Global Operations & Support Model

Galooli operates a distributed global model, including a 24/7 Global NOC operating from both its headquarters and regional subsidiaries, enabling:

• Continuous monitoring and support

• Cross-regional operational redundancy

• Seamless service continuity across time zones

• Centralized operational oversight and validation of field activities

• First-line (L1) technical support with structured escalation to specialized teams

This structure minimizes dependency on any single location and ensures ongoing support to customers worldwide. Where required, customer-specific operational governance and support models may be coordinated through designated Galooli teams and approved regional partners.

Workforce Continuity

Galooli’s operating model supports full business continuity under changing conditions:

• Fully enabled hybrid and remote work capabilities

• Secure access to all systems and platforms

• Proven performance during:

  • COVID-19

  • Regional geopolitical disruptions

This ensures uninterrupted operations regardless of physical constraints.

Supply Chain & Operational Continuity
Galooli maintains a resilient and globally distributed supply chain supported by:

• Multi-supplier engagement and evaluation

• Structured procurement and logistics planning

• Ongoing supplier monitoring aligned with quality, sustainability, and ethical standards

• Inventory and logistics management designed to support availability and operational continuity across regions

Continuity considerations are integrated into procurement and operational processes, supported by formal frameworks such as Galooli’s Sustainable Procurement Policy, Supplier Code of Conduct, and periodic supplier evaluations. These practices ensure alignment with environmental, social, and quality standards, while strengthening supply chain resilience and long-term operational stability.

Risk Management & Environmental Considerations

Risk management is embedded across all operations and includes:

• Identification and assessment of operational, technological, environmental, and supply chain risks

• Oversight by dedicated governance bodies (e.g., Risk Committee, SHEQ Committee)

• Integration with ISO-certified management systems

Environmental and climate-related risks are also incorporated through:

• ISO 14001 Environmental Management System

• CDP-aligned climate risk assessments

• Ongoing ESG reporting  

Financial Resilience

Galooli incorporates financial risk considerations into its overall business continuity and risk management framework.

This includes:

• Ongoing monitoring of financial performance and operational costs

• Structured procurement and supplier management processes

• Budgetary planning aligned with operational continuity needs

• Integration of financial and operational risk considerations into broader risk assessments

These measures support the company’s ability to maintain stable operations, meet its commitments, and ensure continuity of services and support under changing market conditions.

Information Security & Data Protection

As a SaaS provider, Galooli integrates business continuity with information security:

• ISO 27001-certified Information Security Management System

• Secure cloud infrastructure and access controls

• Backup, recovery, and incident management procedures

• Continuous monitoring and threat detection

This ensures the availability, integrity, and protection of customer data and systems.

Continuous Improvement

Galooli maintains an ongoing commitment to resilience through:

• Periodic internal and external audits

• Risk assessments and scenario evaluations

• Incident reviews and corrective actions

• Continuous alignment with ESG and international frameworks

Contact

For further information, please contact:
Galooli Partnerships at partnerships@galooli.com