Ticketing

It is possible to integrate NOC and your company’s internal ticketing system.

Following integration, the alarm data will be sent directly to the ticketing system.

Open

To add a ticket, click the pencil icon next to the Ticket Reference field to open the ticket window

Open

When opening the ticket, the following information should be registered:

Title - Add a title to the ticket with information

Root Causes - Select the cause from the dropdown menu

Severity - Select the severity of the ticket

Description - Provide a detailed description of the ticket

Assignees - Select assignees from the list.

Users can attach documentation to the ticket or click “Apply” to register the ticket. The ticket will then be directed to the internal ticketing system to complete the resolution.

Once a ticket is opened, users can see the ticket reference in the alarm table by hovering over the green ticket icon

The ticket reference number will also be attached to the ticket details