The Operation Policies document defines Galooli’s key operational procedures, ensuring consistency in service delivery, system maintenance, training, billing, and compliance. It serves as a reference for stakeholders to align with Galooli’s policies and best practices.
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The training agenda for clients includes both onboarding and ongoing training sessions. Below, the various training programs are detailed according to the type of training:
Onboarding
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Sales Training (Two hours)
Focused on equipping sales teams with the knowledge and skills to effectively present and sell Galooli's solutions. Includes an overview of key features, unique selling points, and strategies to address client needs.
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The onboarding training sessions are designed to provide new customers, whether direct clients or distributors, with the knowledge and tools needed to effectively utilize Galooli solutions. These sessions aim to ensure a seamless transition, enhance system familiarity, and maximize value for the customer. Onboarding training sessions vary slightly between customer types, and the content details are outlined below.
High Level Introduction Training (Demo) - One hour
Provides a comprehensive introduction to Galooli's software solutions, highlighting the platform's capabilities, core functionalities, and user interface to ensure a smooth onboarding experience.
Sales Training - Two hours (Relevant for new distributors)
Focused on equipping sales teams with the knowledge and skills to effectively present and sell Galooli's solutions. Includes an overview of key features, unique selling points, and strategies to address client needs.
Installation & Configuration Training
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- Up to 3 hours
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Ongoing
Hands-on training for setting up and configuring Galooli's hardware and software solutions. Covers best practices, troubleshooting, and step-by-step guidance to ensure optimal performance.
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POC (Proof of Concept) Training (One and a half hours)
A focused session to guide clients through the process of setting up and evaluating a proof of concept. Demonstrates the solution's value in real-world scenarios to ensure alignment with business objectives.
High Level Software Training (Following the completed installations) - One hour
The training objectives are to present the main applications of Galooli Solution while utilizing the hardware installed during the most recent installation process conducted on-site.
Hands-on Training - One hour
Increasing familiarity with the system, increasing desire to use it, and refining its value.
In this training, the focus will be on the user performing the actions in accordance with the trainer
Managers Training - One hour
The purpose of the training is to present the organization's managers with the capabilities of Galooli's system regarding tasks related to organizational management.
Drill Down Training - One hour
Comprehensive training covering all aspects of the system, including the Manager application.
Ongoing
Ongoing training sessions are tailored to support customers in deepening their understanding of Galooli solutions and optimizing their usage over time. These sessions focus on addressing specific needs, introducing new features, and refining system workflows to ensure continued success. Ongoing training sessions typically last about one hour on average.
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Galooli reserves the right to change, add, or omit any of the criteria and metrics listed above. Galooli will do its best to notify customers of any changes to the terms and manner of system usage in a timely manner. These conditions apply when excessive system usage stems from intentional customer actions or technical issues, including notification and event configuration issues.
Data Loss
Galooli is committed to providing its customers with the highest standards of service and security. The Galooli Solutions includes cutting edge features and practices designed to maximize asset connectivity and minimize data loss. Following are several policies and conditions associated with the process:
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Email: accounts@Galooli.com
Phone: +972.3.565.6900
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