The Operation Policies document defines Galooli’s key operational procedures, ensuring consistency in service delivery, system maintenance, training, billing, and compliance. It serves as a reference for stakeholders to align with Galooli’s policies and best practices.
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The training agenda for clients includes both onboarding and ongoing training sessions. Below, the various training programs are detailed according to the type of training:
Onboarding
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The onboarding training sessions are designed to provide new customers, whether direct clients or distributors, with the knowledge and
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tools needed to effectively
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utilize Galooli
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solutions. These sessions aim to ensure a seamless transition, enhance system familiarity, and maximize value for the customer. Onboarding training sessions vary slightly between customer types, and the content details are outlined below.
High Level Introduction Training (Demo) - One hour
Provides a comprehensive introduction to Galooli's software solutions, highlighting the platform's capabilities, core functionalities, and user interface to ensure a smooth onboarding experience.
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Sales Training
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- Two hours (Relevant for new distributors)
Focused on equipping sales teams with the knowledge and skills to effectively present and sell Galooli's solutions. Includes an overview of key features, unique selling points, and strategies to address client needs.
Installation & Configuration Training - Up to 3 hours
Hands-on training for setting up and configuring Galooli's hardware and software solutions. Covers best practices, troubleshooting, and step-by-step guidance to ensure optimal performance.
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POC (Proof of Concept) Training
A focused session to guide clients through the process of setting up and evaluating a proof of concept. Demonstrates the solution's value in real-world scenarios to ensure alignment with business objectives.
High Level Software Training (Following the completed installations) - One hour
The training objectives are to present the main applications of Galooli Solution while utilizing the hardware installed during the most recent installation process conducted on-site.
Hands-on Training - One hour
Increasing familiarity with the system, increasing desire to use it, and refining its value.
In this training, the focus will be on the user performing the actions in accordance with the trainer
Managers Training - One hour
The purpose of the training is to present the organization's managers with the capabilities of Galooli's system regarding tasks related to organizational management.
Drill Down Training - One hour
Comprehensive training covering all aspects of the system, including the Manager application.
Ongoing
Ongoing training sessions are tailored to support customers in deepening their understanding of Galooli solutions and optimizing their usage over time. These sessions focus on addressing specific needs, introducing new features, and refining system workflows to ensure continued success. Ongoing training sessions typically last about one hour on average.
Advanced Features and Updates Training
Keeps clients informed about the latest software updates, new features, and advanced functionalities to maximize the solution's potential.Performance Optimization Training
Focuses on strategies to enhance system performance, including tips for fine-tuning configurations and analyzing data for improved decision-making.Troubleshooting and Maintenance Training
Provides in-depth knowledge of common issues and their solutions, ensuring clients can independently resolve minor problems and maintain system reliability.Customized Use-Case Training
Tailored sessions designed to address specific client needs or use cases, demonstrating how to leverage the solution for their unique operational challenges.Data Analytics and Reporting Training
Teaches clients how to utilize reporting tools and analytics to extract actionable insights, monitor performance, and support strategic decision-making.Integration and Scalability Training
Guides clients through integrating Galooli's solutions with other systems and scaling deployments as their needs grow.Security and Compliance Training
Covers best practices for ensuring data security and compliance with industry standards, protecting the client’s assets and operations.Refresher Training Sessions
Regularly scheduled sessions to revisit core functionalities, ensuring long-term retention and effective use of the solutions.
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Client Rank:
A - In addition to the free onboarding training sessions, all ongoing training sessions are priced based on subject to a fee, with pricing determined by their duration and content. Any session exceeding 30 minutes .
AA - In addition to the free onboarding training sessions, up to one day per year (a total of 6 hours) of ongoing training sessions will be provided free of charge. Any additional ongoing training sessions will be subject to a fee based on their duration and content.AA
AAA - In addition to the free onboarding training sessions, two up to 3 days (a total of 18 hours) of ongoing training sessions will be provided free of charge each year. Any additional ongoing training sessions will be priced according to subject to a fee based on their duration and content.AAA -The onboarding and the ongoing training sessions will be provided free of charge.
Session Type: (Remote, on-premises, or at Galooli’s support centers)
Customization: Level of customization in the course content and format
All travel, accommodation, and hosting expenses are the responsibility of the participantcustomer. To maximize cost efficiency, Galooli recommends remote sessions wherever feasible.Discounts or bundled pricing may be available for recurring sessions or multiple participants from the same organizationsessions wherever feasible.
Trainings Request
To initiate a training request for ongoing and onboarding training,complete the training request form.
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At any given moment, you can view the balance of the debt via the Manager Application. For more information click here.
Integration Test
Unit Testing for Sensors and Data Acquisition Device
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Test each sensor individually to ensure it is providing accurate and reliable data (analog parameters & alarms).
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Policy for System Integration and Testing
Overview
This policy outlines the principles and expectations for testing sensors, data acquisition devices, local communication systems, and cloud connectivity to ensure system reliability, accuracy, and scalability. These guidelines serve to establish a standard framework for testing procedures across all relevant systems and components.
Sensor and Data Acquisition Standards
All sensors and data acquisition devices must adhere to strict performance criteria, ensuring the accuracy and reliability of both analog parameters and alarm data.
Systems must be capable of identifying anomalies or errors in data collection, with mechanisms in place to mitigate such issues promptly.
Simulate a A 'Sensor Disconnected' scenario and check for the proper indication from the systemmust be identifiable and trigger appropriate system responses, supporting operational continuity and data integrity.
Local Communication
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Ensure that the data is transmitted accurately and in the expected format.
Verify that the data collection device can handle both digital and analog data.
Cloud Connection Testing
Ensure Data transmission interval are accurate by reviewing the logged transmission time (via Galooli Pro)
Ensure that the full data payload is identical to the data collected by the control ( compare controller reading with Galooli Panorama - Live).
Ensure that the device responsible for sending data to the cloud can establish a secure and reliable connection.(Galooli Panorama - Live)
Test data transmission to the cloud to confirm that the server is receiving the correct data (Check ECS logs via Kibana solution).
Error Handling Testing
Simulate scenarios where the network connection is poor or temporarily unavailable.
Test how the system handles and recovers from communication failures or interruptions.
Scalability Testing
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Test the system's ability to handle the maximum scenario (MAX number of sensors in a given location) .
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Standards
Communication systems must guarantee accurate and consistent transmission of both digital and analog data, maintaining compliance with expected formats and protocols.
Data acquisition devices are expected to support and seamlessly integrate with the system’s infrastructure, ensuring no loss or distortion of data.
Cloud Connectivity Standards
The integrity of data transmission intervals must be validated through reliable logging systems such as Galooli Pro, ensuring compliance with predefined standards.
Complete data payloads must remain consistent from their origin at the controller level to their destination in the cloud (validated via Galooli Panorama - Live).
Devices must maintain secure and reliable connections to the cloud, protecting data integrity and enabling uninterrupted service.
Error Handling and Resilience
The system must demonstrate resilience under adverse network conditions, including poor connectivity or temporary outages, with clear mechanisms for recovery.
Robust error-handling protocols are required to minimize disruptions and ensure rapid restoration of normal operations.
Scalability Requirements
The system must sustain optimal performance under maximum load conditions, including the highest possible number of sensors at a single location.
As operational demands grow, data transmission processes must continue to meet efficiency and reliability benchmarks without compromise.
Compliance and Review
This policy must be reviewed periodically to ensure alignment with technological advancements and operational needs. Any deviations from these standards require approval by the relevant stakeholders.
System Usage
Galooli is fully dedicated to ensuring its customers with a seamless, enjoyable, and efficient experience while using its services. Nevertheless, abusive or excessive use of the company's services may result in limitations on system usage. In exceptional cases, excessive usage may potentially lead to the complete suspension of system access. Galooli reserves the sole discretion to determine what constitutes excessive usage of its services.
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Galooli reserves the right to change, add, or omit any of the criteria and metrics listed above. Galooli will do its best to notify customers of any changes to the terms and manner of system usage in a timely manner. These conditions apply when excessive system usage stems from intentional customer actions or technical issues, including notification and event configuration issues.
Data Loss
Galooli is committed to providing its customers with the highest standards of service and security. The Galooli Solutions includes cutting edge features and practices designed to maximize asset connectivity and minimize data loss. Following are several policies and conditions associated with the process:
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Email: accounts@Galooli.com
Phone: +972.3.565.6900
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