The Operation Policies document defines Galooli’s key operational procedures, ensuring consistency in service delivery, system maintenance, training, billing, and compliance. It serves as a reference for stakeholders to align with Galooli’s policies and best practices.
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Scheduled Maintenance: Establish a regular maintenance schedule to ensure that all preventive measures are consistently applied. Monthly: Inspections during Adhoc visits, Quarterly: Software/ Firmware Updates, Annually: Alarm Tests and System Diagnosis.
Documentation: Keep detailed records of all maintenance activities, including dates, actions taken, and components replaced. Preferred: JotForm with Forms Gate for data sync to Manager.
Training: Ensure that maintenance personnel are well-trained and familiar with the specific requirements of the Galooli RMS system. Institute Bi-annual trainings in accordance with Galooli Group recommendation.
Spare Parts Inventory: Maintain an inventory of spare parts to enable quick replacement of faulty components. 5% of installed base should suffice.
Continuous Improvement: Regularly review and update maintenance procedures based on new insights, technological advancements, and feedback from maintenance activities.
Training Programs
Galooli 's training course is meant for partners, working with offers tailored training programs to enhance the skill sets of our partners, empowering them to maximize the effectiveness of Galooli’s management and tracking tools, who want to increase their skills level and the quality of rendered services respectively.
The training courses can be done either on client premises, Galooli's support centers, or remote online training. The course syllabus shall be based on client requests and needs and to be determined mutually with the partner.
Training options include:
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Remote technical and sales-oriented training sessions
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. Our programs are crafted to align with the unique needs of each partner, supporting them in delivering the highest quality of service to their customers.
Training sessions are available in multiple formats to ensure flexibility and accessibility:
On-premises training at client locations
Remote online sessions for technical and sales-oriented skills
Each course syllabus is collaboratively developed based on client needs and requests, ensuring relevance and practical impact.
Training Options:
Remote Technical & Sales Training: Targeted sessions designed to develop specific technical and sales skills, featuring official certification programs for installers.
Knowledgebase Access: Full access to Galooli’s Knowledgebase Portal, including user guides, “how-to” articles, and
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a repository of best practices.
Public Webinars: Participation in Galooli
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Per need and agreement between the parties on-site training
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Access to the ticketing systems for all technical inquiries
Training Eligible Participants
Authorization to participate in a training program under the following conditions
Authorized Galooli Partner
Authorized Battery OEM with Galooli solution
An active Galooli customer
Experience in working with Galooli hosting software, applications, and gateways
No pending debts to Galooli
Cost
We will be able to provide you with the training course cost upon request.
Travel, transfer, accommodation & hosting costs shall be borne by the training course participant.
Terms
Customer rank/type (A/AA/AAA)
Number of participants in a group (in one of Galooli's support centers): 5
Number of participants in a group (In participant's premises): 15
Duration of training course shall be determined by Galooli following participant's needs and Galooli restrictions
Participants must provide the following details before the training course:
A detailed list of subjects to be covered, problems, and challenges
Number of participants, their experience, and role in the company
If an installation demonstration is required, specify which asset should be demonstrated as well as its location in relation to the head office.
Special equipment that is required or missing
POC for coordination and preparation of training
Training Request Procedure
Galooli training request procedure defines the concept of our training processes.
Our ambition is to find the most suitable training methods for our clients.
Our preference is for online self-learning training.
Depending on the client type, there is also eligibility for frontal training if necessary and at Galooli's discretion.
For ongoing training please fill out the next form, and for onboarding training, please contact your Galooli customer manager's representative.
Training Draft Agenda
TBA
-hosted webinars on current topics and updates.
On-Site Training: Available as per agreement, providing a hands-on experience.
Technical Ticketing Access: For prompt responses to technical queries.
Trainings Terms
The following terms govern Galooli’s training programs:
Training Duration: The duration will be determined based on the specific needs of the participants and Galooli’s available resources.
Training Preparation:
Prior to training, participants should provide a list of requested topics, existing challenges, and objectives.
Specify the required assets for any installation demonstrations, including their location and proximity to the central office.
Outline any special equipment requirements or shortages.
Identify a Point of Contact (POC) for training coordination.
Trainings Agenda
The training agenda for clients includes both onboarding and ongoing training sessions. Below, the various training programs are detailed according to the type of training:
Onboarding
The onboarding training sessions are designed to provide new customers, whether direct clients or distributors, with the knowledge and tools needed to effectively utilize Galooli solutions. These sessions aim to ensure a seamless transition, enhance system familiarity, and maximize value for the customer. Onboarding training sessions vary slightly between customer types, and the content details are outlined below.
High Level Introduction Training (Demo) - One hour
Provides a comprehensive introduction to Galooli's software solutions, highlighting the platform's capabilities, core functionalities, and user interface to ensure a smooth onboarding experience.
Sales Training - Two hours (Relevant for new distributors)
Focused on equipping sales teams with the knowledge and skills to effectively present and sell Galooli's solutions. Includes an overview of key features, unique selling points, and strategies to address client needs.
Installation & Configuration Training - Up to 3 hours
Hands-on training for setting up and configuring Galooli's hardware and software solutions. Covers best practices, troubleshooting, and step-by-step guidance to ensure optimal performance.
High Level Software Training (Following the completed installations) - One hour
The training objectives are to present the main applications of Galooli Solution while utilizing the hardware installed during the most recent installation process conducted on-site.
Hands-on Training - One hour
Increasing familiarity with the system, increasing desire to use it, and refining its value.
In this training, the focus will be on the user performing the actions in accordance with the trainer
Managers Training - One hour
The purpose of the training is to present the organization's managers with the capabilities of Galooli's system regarding tasks related to organizational management.
Drill Down Training - One hour
Comprehensive training covering all aspects of the system, including the Manager application.
Ongoing
Ongoing training sessions are tailored to support customers in deepening their understanding of Galooli solutions and optimizing their usage over time. These sessions focus on addressing specific needs, introducing new features, and refining system workflows to ensure continued success. Ongoing training sessions typically last about one hour on average.
Advanced Features and Updates Training
Keeps clients informed about the latest software updates, new features, and advanced functionalities to maximize the solution's potential.Performance Optimization Training
Focuses on strategies to enhance system performance, including tips for fine-tuning configurations and analyzing data for improved decision-making.Troubleshooting and Maintenance Training
Provides in-depth knowledge of common issues and their solutions, ensuring clients can independently resolve minor problems and maintain system reliability.Customized Use-Case Training
Tailored sessions designed to address specific client needs or use cases, demonstrating how to leverage the solution for their unique operational challenges.Data Analytics and Reporting Training
Teaches clients how to utilize reporting tools and analytics to extract actionable insights, monitor performance, and support strategic decision-making.Integration and Scalability Training
Guides clients through integrating Galooli's solutions with other systems and scaling deployments as their needs grow.Security and Compliance Training
Covers best practices for ensuring data security and compliance with industry standards, protecting the client’s assets and operations.Refresher Training Sessions
Regularly scheduled sessions to revisit core functionalities, ensuring long-term retention and effective use of the solutions.
These topics can be adjusted based on your clients' specific needs and the capabilities of Galooli’s solutions.
Trainings Cost
Training costs are structured based on the specific needs and arrangements of each session and will be provided upon request. Costs may vary depending on:
Client Rank:
A - In addition to the free onboarding training sessions, all ongoing training sessions are subject to a fee, with pricing determined by their duration and content.
AA - In addition to the free onboarding training sessions, up to one day per year (a total of 6 hours) of ongoing training sessions will be provided free of charge. Any additional ongoing training sessions will be subject to a fee based on their duration and content.
AAA - In addition to the free onboarding training sessions, up to 3 days (a total of 18 hours) of ongoing training sessions will be provided free of charge. Any additional ongoing training sessions will be subject to a fee based on their duration and content.
Session Type: (Remote, on-premises, or at Galooli’s support centers)
Customization: Level of customization in the course content and format
All travel, accommodation, and hosting expenses are the responsibility of the customer. To maximize cost efficiency, Galooli recommends remote sessions wherever feasible.
Trainings Request
To initiate a training request for ongoing and onboarding training,complete the training request form.
Our goal is to ensure that each client receives the most effective training method suited to their needs.
Galooli RMS Installation
Hardware (HW) installation is a unique and critical phase in deploying the Galooli solution. Unlike the ongoing remote use of the Galooli solution via web-based or mobile applications, installation is a one-time, on-site process. This phase is vital for ensuring reliable data collection and analysis from connected assets, which is key to the effective use of the Galooli solution. A successful installation helps prevent unnecessary delays and expenses, while also showcasing Galooli’s agnostic capability to connect and retrieve telemetric data from any type of device.
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A blocked account will only be released after all invoices that have passed the due date have been paid in full, not just the one particular invoice. |
Account Balance
At any given moment, you can view the balance of the debt via the Manager Application. For more information click here.
Integration Test
Unit Testing for Sensors and Data Acquisition Device
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Test each sensor individually to ensure it is providing accurate and reliable data (analog parameters & alarms).
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given moment, you can view the balance of the debt via the Manager Application. For more information click here.
Integration Test
Policy for System Integration and Testing
Overview
This policy outlines the principles and expectations for testing sensors, data acquisition devices, local communication systems, and cloud connectivity to ensure system reliability, accuracy, and scalability. These guidelines serve to establish a standard framework for testing procedures across all relevant systems and components.
Sensor and Data Acquisition Standards
All sensors and data acquisition devices must adhere to strict performance criteria, ensuring the accuracy and reliability of both analog parameters and alarm data.
Systems must be capable of identifying anomalies or errors in data collection, with mechanisms in place to mitigate such issues promptly.
Simulate a A 'Sensor Disconnected' scenario and check for the proper indication from the system.
Local Communication Testing
Ensure that the data is transmitted accurately and in the expected format.
Verify that the data collection device can handle must be identifiable and trigger appropriate system responses, supporting operational continuity and data integrity.
Local Communication Standards
Communication systems must guarantee accurate and consistent transmission of both digital and analog data, maintaining compliance with expected formats and protocols.
Cloud Connection Testing
Ensure Data transmission interval are accurate by reviewing the logged transmission time (via Galooli Pro)
Ensure that the full data payload is identical to the data collected by the control ( compare controller reading with Galooli Panorama - Live).
Ensure that the device responsible for sending data to the cloud can establish a secure and reliable connection.(Data acquisition devices are expected to support and seamlessly integrate with the system’s infrastructure, ensuring no loss or distortion of data.
Cloud Connectivity Standards
The integrity of data transmission intervals must be validated through reliable logging systems such as Galooli Pro, ensuring compliance with predefined standards.
Complete data payloads must remain consistent from their origin at the controller level to their destination in the cloud (validated via Galooli Panorama - Live)Test data transmission .
Devices must maintain secure and reliable connections to the cloud to confirm that the server is receiving the correct data (Check ECS logs via Kibana solution), protecting data integrity and enabling uninterrupted service.
Error Handling
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Simulate scenarios where the network connection is poor or temporarily unavailable.
Test how the system handles and recovers from communication failures or interruptions.
Scalability Testing
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Test the system's ability to handle the maximum scenario (MAX number of sensors in a given location) .
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and Resilience
The system must demonstrate resilience under adverse network conditions, including poor connectivity or temporary outages, with clear mechanisms for recovery.
Robust error-handling protocols are required to minimize disruptions and ensure rapid restoration of normal operations.
Scalability Requirements
The system must sustain optimal performance under maximum load conditions, including the highest possible number of sensors at a single location.
As operational demands grow, data transmission processes must continue to meet efficiency and reliability benchmarks without compromise.
Compliance and Review
This policy must be reviewed periodically to ensure alignment with technological advancements and operational needs. Any deviations from these standards require approval by the relevant stakeholders.
System Usage
Galooli is fully dedicated to ensuring its customers with a seamless, enjoyable, and efficient experience while using its services. Nevertheless, abusive or excessive use of the company's services may result in limitations on system usage. In exceptional cases, excessive usage may potentially lead to the complete suspension of system access. Galooli reserves the sole discretion to determine what constitutes excessive usage of its services.
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Galooli reserves the right to change, add, or omit any of the criteria and metrics listed above. Galooli will do its best to notify customers of any changes to the terms and manner of system usage in a timely manner. These conditions apply when excessive system usage stems from intentional customer actions or technical issues, including notification and event configuration issues.
Data Loss
Galooli is committed to providing its customers with the highest standards of service and security. The Galooli Solutions includes cutting edge features and practices designed to maximize asset connectivity and minimize data loss. Following are several policies and conditions associated with the process:
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Email: accounts@Galooli.com
Phone: +972.3.565.6900
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