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In the event of a technical difficulty that prevents the opening of a support ticket through the support portal, you may contact the Accounts support team via the following email: Account@galooli support@galooli.com |
Existing Tickets Display
As soon as the ticket has been created, you can enter the ticket and make the following changes:
Attach another image or file
Add a comment
Close/Reopen the ticket
According to the following logic, a user will be able to view the tickets opened for the organization to which he is connected:
User - Will only be able to view tickets that he has opened for the organization that he is associated with.
Manager - Will have access to the tickets that he, any other manager, and any other users have opened for the organization to which he is affiliated.
Galooli - User will be able to view any tickets that he, every Galooli user, every manager, and every other user has opened for the organization to which he is connected.
Admin - Admins will be able to view all tickets opened for the organization to which he is affiliated.
Global users will see tickets related to the organization they are connected to, and not all tickets they have opened through the support portal
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