The Operation Policies document defines Galooli’s key operational procedures, ensuring consistency in service delivery, system maintenance, training, billing, and compliance. It serves as a reference for stakeholders to align with Galooli’s policies and best practices.

SLA

The following articles provide an overview of Galooli's service level agreement policy (SLA) and related policies. The documents explain who is eligible to get Galooli support, communication methods, request types, handling of different cases severity of software and hardware problems, the handling of RMA for different products, and the time required for each level of severity.

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