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The training agenda for clients includes both onboarding and ongoing training sessions. Below, the various training programs are detailed according to the type of training:
Onboarding
Sales Training (Two hours)
Focused on equipping sales teams with the knowledge and skills to effectively present and sell Galooli's solutions. Includes an overview of key features, unique selling points, and strategies to address client needs.Software High-Level Introduction Training (One hour)
Provides a comprehensive introduction to Galooli's software solutions, highlighting the platform's capabilities, core functionalities, and user interface to ensure a smooth onboarding experience.Installation & Configuration Training (Up to 3 hours)
Hands-on training for setting up and configuring Galooli's hardware and software solutions. Covers best practices, troubleshooting, and step-by-step guidance to ensure optimal performance.POC (Proof of Concept) Training (One and a half hours)
A focused session to guide clients through the process of setting up and evaluating a proof of concept. Demonstrates the solution's value in real-world scenarios to ensure alignment with business objectives.
Ongoing
Ongoing training sessions typically last about one hour on average.
Advanced Features and Updates Training
Keeps clients informed about the latest software updates, new features, and advanced functionalities to maximize the solution's potential.Performance Optimization Training
Focuses on strategies to enhance system performance, including tips for fine-tuning configurations and analyzing data for improved decision-making.Troubleshooting and Maintenance Training
Provides in-depth knowledge of common issues and their solutions, ensuring clients can independently resolve minor problems and maintain system reliability.Customized Use-Case Training
Tailored sessions designed to address specific client needs or use cases, demonstrating how to leverage the solution for their unique operational challenges.Data Analytics and Reporting Training
Teaches clients how to utilize reporting tools and analytics to extract actionable insights, monitor performance, and support strategic decision-making.Integration and Scalability Training
Guides clients through integrating Galooli's solutions with other systems and scaling deployments as their needs grow.Security and Compliance Training
Covers best practices for ensuring data security and compliance with industry standards, protecting the client’s assets and operations.Refresher Training Sessions
Regularly scheduled sessions to revisit core functionalities, ensuring long-term retention and effective use of the solutions.
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Client Rank:
A - In addition to the free onboarding training sessions, all ongoing training sessions are priced based on subject to a fee, with pricing determined by their duration and content. Any session exceeding 30 minutes will be subject to a fee.
AA - In addition to the free onboarding training sessions, two up to one day per year (a total of 6 hours) of ongoing training sessions will be provided free of charge each year. Any additional ongoing training sessions will be priced according to subject to a fee based on their duration and content.
AAA - The onboarding and the In addition to the free onboarding training sessions, up to 3 days (a total of 18 hours) of ongoing training sessions will be provided free of charge. Any additional ongoing training sessions will be subject to a fee based on their duration and content.
Session Type: (Remote, on-premises, or at Galooli’s support centers)
Customization: Level of customization in the course content and format
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