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Scheduled Maintenance: Establish a regular maintenance schedule to ensure that all preventive measures are consistently applied. Monthly: Inspections during Adhoc visits, Quarterly: Software/ Firmware Updates, Annually: Alarm Tests and System Diagnosis.
Documentation: Keep detailed records of all maintenance activities, including dates, actions taken, and components replaced. Preferred: JotForm with Forms Gate for data sync to Manager.
Training: Ensure that maintenance personnel are well-trained and familiar with the specific requirements of the Galooli RMS system. Institute Bi-annual trainings in accordance with Galooli Group recommendation.
Spare Parts Inventory: Maintain an inventory of spare parts to enable quick replacement of faulty components. 5% of installed base should suffice.
Continuous Improvement: Regularly review and update maintenance procedures based on new insights, technological advancements, and feedback from maintenance activities.
Training Programs
Galooli 's training course is meant for partners, working with offers tailored training programs to enhance the skill sets of our partners, empowering them to maximize the effectiveness of Galooli’s management and tracking tools, who want to increase their skills level and the quality of rendered services respectively.
The training courses can be done either on client premises, Galooli's support centers, or remote online training. The course syllabus shall be based on client requests and needs and to be determined mutually with the partner.
Training options include:
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. Our programs are crafted to align with the unique needs of each partner, supporting them in delivering the highest quality of service to their customers.
Training sessions are available in multiple formats to ensure flexibility and accessibility:
On-premises training at client locations
Training at Galooli support centers
Remote online sessions for technical and sales-oriented
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skills
Each course syllabus is collaboratively developed based on client needs and requests, ensuring relevance and practical impact.
Training Options:
Remote Technical & Sales Training: Targeted sessions focused on specific technical and sales skills.
Knowledgebase Access: Full access to
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Galooli’s Knowledgebase Portal, including
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user guides, “how-to” articles, and
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a repository of best practices.
Public Webinars: Participation in Galooli
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Per need and agreement between the parties on-site training
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Access to the ticketing systems for all technical inquiries
Training Eligible Participants
Authorization to participate in a training program under the following conditions
Authorized Galooli Partner
Authorized Battery OEM with Galooli solution
An active Galooli customer
Experience in working with Galooli hosting software, applications, and gateways
No pending debts to Galooli
Cost
We will be able to provide you with the training course cost upon request.
Travel, transfer, accommodation & hosting costs shall be borne by the training course participant.
Terms
Customer rank/type (A/AA/AAA)
Number of participants in a group (in one of Galooli's support centers): 5
Number of participants in a group (In participant's premises): 15
Duration of training course shall be determined by Galooli following participant's needs and Galooli restrictions
Participants must provide the following details before the training course:
A detailed list of subjects to be covered, problems, and challenges
Number of participants, their experience, and role in the company
If an installation demonstration is required, specify which asset should be demonstrated as well as its location in relation to the head office.
Special equipment that is required or missing
POC for coordination and preparation of training
Training Request Procedure
Galooli training request procedure defines the concept of our training processes.
Our ambition is to find the most suitable training methods for our clients.
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Our preference is for online self-learning training.
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Depending on the client type, there is also eligibility for frontal training if necessary and at Galooli's discretion.
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-hosted webinars on current topics and updates.
On-Site Training: Available as per agreement, providing a hands-on experience.
Technical Ticketing Access: For prompt responses to technical queries.
Training Eligible Participants
Remote Technical & Sales Training: Targeted sessions focused on specific technical and sales skills.
Knowledgebase Access: Full access to Galooli’s Knowledgebase Portal, including user guides, “how-to” articles, and a repository of best practices.
Public Webinars: Participation in Galooli-hosted webinars on current topics and updates.
On-Site Training: Available as per agreement, providing a hands-on experience.
Technical Ticketing Access: For prompt responses to technical queries.
Note: Eligibility is contingent upon accounts being in good standing, with no pending debts to Galooli.
Cost
Training costs are structured based on the specific needs and arrangements of each session and will be provided upon request. Costs may vary depending on:
Session Type: (Remote, on-premises, or at Galooli’s support centers)
Customization: Level of customization in the course content and format
All travel, accommodation, and hosting expenses are the responsibility of the participant. To maximize cost efficiency, Galooli recommends remote sessions wherever feasible.
Discounts or bundled pricing may be available for recurring sessions or multiple participants from the same organization.
Terms
The following terms govern Galooli’s training programs:
Training Duration: The duration will be determined based on the specific needs of the participants and Galooli’s available resources.
Training Preparation:
Prior to training, participants should provide a list of requested topics, existing challenges, and objectives.
Specify the required assets for any installation demonstrations, including their location and proximity to the central office.
Outline any special equipment requirements or shortages.
Identify a Point of Contact (POC) for training coordination.
Training Request Procedure
To initiate a training request for ongoing and onboarding training,complete the training request form.
Our goal is to ensure that each client receives the most effective training method suited to their needs.
Training Draft Agenda
TBA
Galooli RMS Installation
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