The Galooli support menu allows any user to manage all his ticketing and request history, open new tickets, and get answers from the Galooli support team, directly from the Galooli solution platform, without any conditions or pre-registrations. Each response from the Galooli support team is accompanied by an email notification.

Each user can see only his own tickets.

Platform Structure

1. Galooli LinkedIn Community - The LinkedIn community page of Galooli will open in a new tab when you click the button.

2. Galooli Knowledge Base - The Galooli knowledge base homepage will open in a new tab when you click the “Discover more” button.

3. Explore Popular Questions - The Galooli “How to” page will open in a new tab when you click the “Discover more” button.

4. My Requests - Detailed information about all open and closed tickets is displayed in a table. A double-click on the ticket will display additional information and an option to add comments or files

5. Create Issue - This option is used to create a new ticket.

Issue Creation Process

1. Enter the Galooli Solution and then click on the support icon.

   

2. Click on the “Create Issue”.

3. Add all the relevant data of the issue.

4. Attach an image/file if needed.

5. Choose a priority. In case of a "Critical" priority, there will be an additional set of three yes/no questions displayed.

6. Click on “Create” to save the request.