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For more information, please refer to the link - SLA Policy

Recommended Maintenance Practices

To maximize the performance, reliability, and lifespan of the Galooli Solution, adhering to a comprehensive maintenance regimen is crucial. The following are essential preventive and corrective maintenance practices. They are designed to help users and service providers optimize system performance, minimize downtime, and increase return on investment.

Preventive Maintenance

  • Regular Inspections

    • Visual Checks: Inspect the physical condition of the RMS hardware, ensuring there are no visible damages or wear and tear.

    • Ducts: Seal all cable ducts to prevent vermin.

    • Connections: Check all cable connections to ensure they are secure and not showing signs of corrosion or damage.

    • Connectors: Check all connections are firm and secure e.g. RJ and Phoenix connectors

  • Software Updates

    • Firmware Updates: Regularly update device firmware versions to ensure they have the latest features and security patches.

    • Software Updates: Regularly update device software versions where there are integrations to RMS i.e. Rectifiers and Generator Controllers.

  • System Diagnostics

    • Tuning Reports: Run tuning reports to check the health and configurations of the system components.

    • Performance Monitoring: Monitor system performance indicators like availability, summary data of connected sensors and devices to detect any potential issues.

    • Battery Backup Voltage: Utilize available summary fields i.e. Backup Voltage - Max [V] helps in maintaining the health of the battery and protecting against potential hazards associated with battery overcharging.

Corrective Maintenance

  • Troubleshooting and Repairs

    • Fault Diagnosis: Use system analytic tools to identify and diagnose faults within the installations.

    • Component Replacement: Replace faulty components such as sensors, cables, or any hardware parts that are not functioning correctly.

  • System Reconfiguration

    • Recalibration: Recalibrate fuel sensors to ensure accurate data collection.

  • Emergency Response

    • Immediate Repairs: Conduct immediate repairs in response to system alarms or critical failures to restore normal operations as quickly as possible.

    • Emergency Solutions: Implement emergency hardware replacement processes with the customer. If a permanent solution requires significant downtime or parts that are not immediately available, ensure to restore visibility as a bare minimum.

  • Data Analysis and Reporting

    • Log Analysis: Analyze system logs to identify patterns or recurring issues that may indicate underlying problems.

    • Incident Reports: Prepare detailed reports on any incidents, including the steps taken to resolve them and recommendations to prevent future occurrences.

  • Communication

    • Status Updates: Provide regular updates to relevant stakeholders about the status of maintenance activities and any detected issues.

    • Recommendations: Offer recommendations for improvements based on the insights gained from maintenance activities.

    • Value Reporting: Share system insights to relevant stakeholders to promote feature use.

Best Practices

  • Scheduled Maintenance: Establish a regular maintenance schedule to ensure that all preventive measures are consistently applied. Monthly: Inspections during Adhoc visits, Quarterly: Software/ Firmware Updates, Annually: Alarm Tests and System Diagnosis.

  • Documentation: Keep detailed records of all maintenance activities, including dates, actions taken, and components replaced. Preferred: JotForm with Forms Gate for data sync to Manager.

  • Training: Ensure that maintenance personnel are well-trained and familiar with the specific requirements of the Galooli RMS system. Institute Bi-annual trainings in accordance with Galooli Group recommendation.

  • Spare Parts Inventory: Maintain an inventory of spare parts to enable quick replacement of faulty components. 5% of installed base should suffice.

  • Continuous Improvement: Regularly review and update maintenance procedures based on new insights, technological advancements, and feedback from maintenance activities.

Training Programs

Galooli's training course is meant for partners, working with Galooli’s management and tracking tools, who want to increase their skills level and the quality of rendered services respectively.

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