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• The monthly billing is based on the units in the organization tree in the system. The customer is responsible for paying for all units on the organization tree.

• It is the customer's responsibility to activate/deactivate units by moving them in and out of the organization tree.

• Units in the "Stock" and "Test" clusters are not chargeable.
  https://galooli.atlassian.net/wiki/spaces/KP/pages/2802417892/My+Cluster#Stock-and-Test-Clusters

Billing Types

Monthly (MO)

• Billing types - MO, MO2…MO10

• HW - one-time fee

• SW & Service - monthly fees

• No commitment

• If a unit is on an active cluster on the tree for 2 days and up during a month - it is billed

• Commitment Date & Commitment period fields should be zero, but even if there is a value there - it will be ignored in the Billing days count.

Pay As You Go (LE)

• Billing types - LE, LE2…LE10

• HW - monthly fees

• SW & Service - monthly fees

• Mandatory fields

  • Commitment date - future date to activate the unit (if commitment date is left blank, the day the unit moves from STOCK cluster to an active cluster, the commitment date shall be generated automatically and unit shall be activated).

  • Commitment period - the number of months the unit is committed to

• The unit is billed during the commitment period, even if it is located in STOCK or TEST clusters

Annual/Cyclic (AN)

• Billing types - AN, AN2…AN10

• HW - one-time fees

• SW & Service - monthly fees

• Mandatory fields

  • Commitment date - future date to activate the unit (if commitment date is left blank, the day the unit moves from STOCK cluster to an active cluster, the commitment date shall be generated automatically and unit shall be activated).

  • Commitment period

    • the number of months for the billing cycle.

    • Bill shall be issued for the month of the commitment date, every X months set in the commitment period.

    • Bill is for the period in advance

• Commitment Date & Commitment period fields are mandatory fields but If the unit is located in STOCK or TEST clusters, it will be ignored in the Billing days count (unless within the commitment period of the cycle).

Payment Overdue

The following document presents Galooli's policy in cases there is a payment overdue for Galooli's services.

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The Galooli software solution includes a number of applications, features, tools, and menus. Each of these capabilities is available to customers depending on the organization's license type that defines which system capabilities will be available to them and which will not.
The full documentation can be found at the following link - License Plan Type Policy

Product’s End Of Life

Galooli may discontinue products for several reasons such as market needs, improvements, innovations, and a need for replacement of old technologies with new ones. The End-of-Life phase refers to the process of retirement of a Galooli product.

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