The Galooli support menu allows any user to manage all his ticketing and request history, open new tickets, and get answers from the Galooli support team, directly from your Manager the Galooli solution platform, without any conditions or pre-registrations, just Web solution user. Each response from the Galooli support team is accompanied by an email notification.

Each user can see only his own tickets.

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Platform Structure

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Cases by Priority - The table shows the opened tickets divided by priority. By clicking on one of the columns, the system will filter the data and display only the relevant data

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Cases by Status - The table shows the opened tickets divided by status. By clicking on one of the columns, the system will filter the data and display only the relevant data

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1. Galooli LinkedIn Community - The LinkedIn community page of Galooli will open in a new tab when you click the button.

2. Galooli Knowledge Base - The Galooli knowledge base homepage will open in a new tab when you click the “Discover more” button.

3. Explore Popular Questions - The Galooli “How to” page will open in a new tab when you click the “Discover more” button.

4. My Requests - Detailed information about all open and closed tickets . Double-clicking is displayed in a table. A double-click on the ticket will display additional information and an option to add comments /or files
   

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5. Create Issue - A feature that allows the user This option is used to create new tickets.
   The Summary and the Description fields are mandatory. The user can add a file to the ticket and should choose the correct Priority. Click here to see the full process
   

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   a new ticket.

Issue Creation Process

1. Enter the Galooli Solution and then

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1. Enter the “Support” menu

2. click on the support icon.

Follow the next steps:

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2. Click on the “Create Issue”.

3. Add a Summary all the relevant data of the issue.

4. Add a description

5. Attach an image/file if needed.

6. Choose a prioritySave the request. In case of a "Critical" priority, there will be an additional set of three yes/no questions displayed.

7. Click on “Create” to save the request.