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The Data Loss Policy

Galooli maintains robust infrastructure, redundancy, and backup mechanisms to ensure data availability. Galooli guarantees 99% data availability.Disclaimersis committed to providing its customers with the highest standards of service and security. The Galooli Solutions includes cutting edge features and practices designed to maximize asset connectivity and minimize data loss. Following are several policies and conditions associated with the process:

Data Loss During Service Interruptions:

Data loss

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recognized in this context is specifically due to complete service outages. This encompasses periods when the Software as a Service (SaaS) application is entirely unavailable or its functionality is significantly disrupted.

Cellular Network Downtime:

While Galooli employs strategies to minimize data loss, it is important to acknowledge that Galooli is not responsible for

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data loss

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attributable to cellular network

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instabilities or unforeseen disruptions. The local data storage capability of the Galooli gateway acts as a safeguard against such eventualities, ensuring data preservation during network downtimes.

Mutually Agreed Upon SaaS Maintenance Periods

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Scheduled maintenance periods are essential for the ongoing efficiency and security of the SaaS application. Galooli will proactively communicate with clients regarding these scheduled downtimes to manage expectations concerning temporary service unavailability and the potential for data loss

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. Importantly, data loss during these agreed-upon maintenance windows is not factored into the overall data loss assessments, acknowledging the planned nature of these interruptions."

Exclusions for Physical Sites Under Maintenance or Known Issues:

Data loss incidents

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that occur during scheduled maintenance periods or

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as a result of previously identified issues with the physical infrastructure are excluded from the provider's liability.

Force Majeure Events

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The service may be subject to interruptions from force majeure events, which are unforeseeable and beyond our control

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. These include, but are not limited to, natural disasters, political unrest,

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and other significant emergencies. Data loss

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resulting from such

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events

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falls outside the provider's

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responsibility, given their unpredictable and extraordinary nature.

License Plan Type Policy

The Galooli software solution includes a number of applications, features, tools, and menus. Each of these capabilities is available to customers depending on the organization's license type that defines which system capabilities will be available to them and which will not.
The full documentation can be found at the following link - License Plan Type Policy

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