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Galooli reserves the right to change, add, or omit any of the criteria and metrics listed above. Galooli will do its best to notify customers of any changes to the terms and manner of system usage in a timely manner. These conditions apply when excessive system usage stems from intentional customer actions or technical issues, including notification and event configuration issues.
The Data Loss Policy
Galooli maintains robust infrastructure, redundancy, and backup mechanisms to ensure data availability. Galooli guarantees 99% data availability.
Disclaimers:
Data Loss During Service Interruptions
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Data loss will be recognized as a consequence of a complete service outage, including any periods when the SaaS application is unavailable or disrupted.Cellular Network Downtime
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Galooli is not responsible for any data loss caused by cellular network instability or unexpected behavior.Mutually Agreed Upon SaaS Maintenance Periods
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During these designated times, Galooli will notify the client of expected temporary service unavailability and potential data loss, which will not be included in the overall data loss assessments.Exclusions for Physical Sites Under Maintenance or Known Issues
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Data loss incidents occurring during maintenance periods or due to known issues are not covered under the provider's liabilityForce Majeure Events
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Events beyond our control, such as natural disasters, political unrest, or unforeseen emergencies, may interrupt SaaS services. Data loss caused by such force majeure events is beyond the provider's control and responsibility.
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License Plan Type Policy
The Galooli software solution includes a number of applications, features, tools, and menus. Each of these capabilities is available to customers depending on the organization's license type that defines which system capabilities will be available to them and which will not.
The full documentation can be found at the following link - License Plan Type Policy
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