SLA Policy

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The following articles provide an overview of Galooli's service level agreement policy (SLA) and related policies. The documents explain who is eligible to get Galooli support, communication methods, request types, handling of different cases severity of software and hardware problems, the handling of RMA for different products, and the time required for each level of severity.

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For more information, please refer to the link - SLA Policy*

Training Programs

Galooli's training course is meant for partners, working with Galooli’s management and tracking tools, who want to increase their skills level and the quality of rendered services respectively.

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