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Training Request Procedure
Galooli training request procedure defines the concept of our training processes.
Our ambition is to find the most suitable training methods for our clients.
Our preference is for online self-learning training
Depending on the client type, there is also eligibility for frontal training if necessary and at Galooli's discretion
For ongoing training please fill out the next form, and for onboarding training, please contact your Galooli customer manager's representative
System Usage Policy
Galooli is fully dedicated to ensuring its customers with a seamless, enjoyable, and efficient experience while using its services. Nevertheless, abusive or excessive use of the company's services may result in limitations on system usage. In exceptional cases, excessive usage may potentially lead to the complete suspension of system access. Galooli reserves the sole discretion to determine what constitutes excessive usage of its services.
Specifically, Galooli defines non-excessive usage according to the following criteria:
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System Usage Policy
Galooli is fully dedicated to ensuring its customers with a seamless, enjoyable, and efficient experience while using its services. Nevertheless, abusive or excessive use of the company's services may result in limitations on system usage. In exceptional cases, excessive usage may potentially lead to the complete suspension of system access. Galooli reserves the sole discretion to determine what constitutes excessive usage of its services.
Specifically, Galooli defines non-excessive usage according to the following criteria:
Daily active events: up to 30 events per unit
Email notifications: up to 2 emails per event on average
3rd party daily SMS: up to 2 emails per event on average
Daily NOC alarms: up to 10 alarms per unit
Daily reports count: up to 10 reports per unit
Daily scheduled reports count: up to 50% of the total reports count
Summary reports scope: up to 365 days
Detailed report scope: up to 92 days
Daily SDK Queries: up to 8,640
X-Ray parameters per unit: 100
Daily OTA upgrades:
For organizations with up to 200 units: 20
For organizations with more 200 units: 1,000
A total organizational upgrade is allowed within intervals of no less than 10 days, regardless of the organization's size.
Users and Managers count: up to 1,000
Daily Automations: up to 10,000
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“Question” and “new feature” request types shall be considered Low as well.
RMARMA
A defective Hardware product or one of its parts may only be returned upon Galooli’s prior written approval. Any such approval shall reference a Returned Material Authorization (“RMA”) number.
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These policies are subject to change by Galooli without prior notice.
Overdue Payment Policy
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The following document presents Galooli's policy in cases there is a payment overdue for Galooli's services.
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All decisions and processes depend on the time elapsed from the moment of payment overdue, the type of customer, and the terms of the contract.
Full Service
During a normal routine, all users of the system receive a full service as defined in the contract
Initial Payment Overdue
Depending on the contract of engagement after several notifications and alerts about the overdue, the following consequences will be manifested:
Consequences | User Type |
|---|---|
Blocking the login to the system | Managers and users that can see more than 2 clusters |
No notifications will be sent from the system | Managers and all the end-users |
Blocking the service from the Galooli support team | Managers and all the end-users |
Scheduled reports will not be sent | Managers and all the end-users |
Advanced Payment Overdue
After a prolonged period of delay in payment, all sorts and types of users will be blocked from using the system
Post-debt settlement operations
The release of a block from any organization can take up to 48 hours after the funds are credited to the Galooli bank account.
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A blocked account will only be released after all invoices that have passed the due date have been paid in full, not just the one particular invoice. |
Account Balance
At any given moment, you can view the balance of the debt via the Manager Application. For more information click here.
Training Programs
Galooli's training course is meant for partners, working with Galooli’s management and tracking tools, who want to increase their skills level and the quality of rendered services respectively.
The training courses can be done either on client premises, Galooli's support centers, or remote online training. The course syllabus shall be based on client requests and needs and to be determined mutually with the partner.
Training options include:
Remote technical and sales-oriented training sessions
Full access to Galooli Knowledgebase Portal including, user guides, “how-to” articles, and more
Participation in Galooli public webinars
Per need and agreement between the parties on-site training
Access to the ticketing systems for all technical inquiries
Eligible Training Participants
Authorization to participate in a training program under the following conditions
Authorized Galooli Partner
Authorized Battery OEM with Galooli solution
An active Galooli customer
Experience in working with Galooli hosting software, applications, and gateways
No pending debts to Galooli
Cost
The training course cost as it appears in your price list
Travel, transfer, accommodation & hosting costs shall be borne by the training course participant.
Terms
Customer rank (A/AA/AAA)
Number of participants in a group (in one of Galooli's support centers): 5
Number of participants in a group (In participant's premises): 15
Duration of training course shall be determined by Galooli following participant's needs and Galooli restrictions
Participants must provide the following details before the training course:
A detailed list of subjects to be covered, problems, and challenges
Number of participants, their experience, and role in the company
When Installation demonstration is required, what asset and its relative location to head office
Special equipment that is required or missing
POC for coordination and preparation of training
Integration Test Suite
Unit Testing for Sensors and Data Acquisition Device
Test each sensor individually to ensure it is providing accurate and reliable data (analog parameters & alarms).
Check for any anomalies or errors in data collection.
Simulate a 'Sensor Disconnected' scenario and check for the proper indication from the system.
Local Communication Testing
Ensure that the data is transmitted accurately and in the expected format.
Verify that the data collection device can handle both digital and analog data.
Cloud Connection Testing
Ensure Data transmission interval are accurate by reviewing the logged transmission time (via Galooli Pro)
Ensure that the full data payload is identical to the data collected by the control ( compare controller reading with Galooli Panorama - Live).
Ensure that the device responsible for sending data to the cloud can establish a secure and reliable connection.(Galooli Panorama - Live)
Test data transmission to the cloud to confirm that the server is receiving the correct data (Check ECS logs via Kibana solution).
Error Handling Testing
Simulate scenarios where the network connection is poor or temporarily unavailable.
Test how the system handles and recovers from communication failures or interruptions.
Scalability Testing
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Test the system's ability to handle the maximum scenario (MAX number of sensors in a given location) .
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blocked from using the system
Post-debt settlement operations
The release of a block from any organization can take up to 48 hours after the funds are credited to the Galooli bank account.
| Panel | ||
|---|---|---|
| ||
A blocked account will only be released after all invoices that have passed the due date have been paid in full, not just the one particular invoice. |
Account Balance
At any given moment, you can view the balance of the debt via the Manager Application. For more information click here.
Integration Test Suite
Unit Testing for Sensors and Data Acquisition Device
Test each sensor individually to ensure it is providing accurate and reliable data (analog parameters & alarms).
Check for any anomalies or errors in data collection.
Simulate a 'Sensor Disconnected' scenario and check for the proper indication from the system.
Local Communication Testing
Ensure that the data is transmitted accurately and in the expected format.
Verify that the data collection device can handle both digital and analog data.
Cloud Connection Testing
Ensure Data transmission interval are accurate by reviewing the logged transmission time (via Galooli Pro)
Ensure that the full data payload is identical to the data collected by the control ( compare controller reading with Galooli Panorama - Live).
Ensure that the device responsible for sending data to the cloud can establish a secure and reliable connection.(Galooli Panorama - Live)
Test data transmission to the cloud to confirm that the server is receiving the correct data (Check ECS logs via Kibana solution).
Error Handling Testing
Simulate scenarios where the network connection is poor or temporarily unavailable.
Test how the system handles and recovers from communication failures or interruptions.
Scalability Testing
Test the system's ability to handle the maximum scenario (MAX number of sensors in a given location) .
Ensure that the data transmission process remains efficient and reliable as the system scales.
Training Programs
Galooli's training course is meant for partners, working with Galooli’s management and tracking tools, who want to increase their skills level and the quality of rendered services respectively.
The training courses can be done either on client premises, Galooli's support centers, or remote online training. The course syllabus shall be based on client requests and needs and to be determined mutually with the partner.
Training options include:
Remote technical and sales-oriented training sessions
Full access to Galooli Knowledgebase Portal including, user guides, “how-to” articles, and more
Participation in Galooli public webinars
Per need and agreement between the parties on-site training
Access to the ticketing systems for all technical inquiries
Eligible Training Participants
Authorization to participate in a training program under the following conditions
Authorized Galooli Partner
Authorized Battery OEM with Galooli solution
An active Galooli customer
Experience in working with Galooli hosting software, applications, and gateways
No pending debts to Galooli
Cost
The training course cost as it appears in your price list
Travel, transfer, accommodation & hosting costs shall be borne by the training course participant.
Terms
Customer rank (A/AA/AAA)
Number of participants in a group (in one of Galooli's support centers): 5
Number of participants in a group (In participant's premises): 15
Duration of training course shall be determined by Galooli following participant's needs and Galooli restrictions
Participants must provide the following details before the training course:
A detailed list of subjects to be covered, problems, and challenges
Number of participants, their experience, and role in the company
When Installation demonstration is required, what asset and its relative location to head office
Special equipment that is required or missing
POC for coordination and preparation of training
Training Request Procedure
Galooli training request procedure defines the concept of our training processes.
Our ambition is to find the most suitable training methods for our clients.
Our preference is for online self-learning training.
Depending on the client type, there is also eligibility for frontal training if necessary and at Galooli's discretion.
For ongoing training please fill out the next form, and for onboarding training, please contact your Galooli customer manager's representative.