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Our preference is for online self-learning training
Depending on the client type, there is also eligibility for frontal training if necessary and at Galooli's discretion
For ongoing training please fill out the next form, and for onboarding training, please contact your Galooli customer manager's representative
System Usage Policy
Galooli is fully dedicated to ensuring its customers with a seamless, enjoyable, and efficient experience while using its services. Nevertheless, abusive or excessive use of the company's services may result in limitations on system usage. In exceptional cases, excessive usage may potentially lead to the complete suspension of system access. Galooli reserves the sole discretion to determine what constitutes excessive usage of its services.
Specifically, Galooli defines non-excessive usage according to the following criteria:
Daily active events: up to 30 events per unit
Email notifications: up to 2 emails per event on average
3rd party daily SMS: up to 2 emails per event on average
Daily NOC alarms: up to 10 alarms per unit
Daily reports count: up to 10 reports per unit
Daily scheduled reports count: up to 50% of the total reports count
Summary reports scope: up to 365 days
Detailed report scope: up to 92 days
Daily SDK Queries: up to 8,640
X-Ray parameters per unit: 100
Daily OTA upgrades:
for organizations with up to 200 units: 20
For organizations with more 200 units: 1,000
A total organizational upgrade is allowed within intervals of no less than 10 days, regardless of the organization's size.
Users and Managers count: up to 1,000
Daily Automations: up to 10,000
Galooli reserves the right to change, add, or omit any of the criteria and metrics listed above. Galooli will do its best to notify customers of any changes to the terms and manner of system usage in a timely manner. These conditions apply when excessive system usage stems from intentional customer actions or technical issues, including notification and event configuration issues.
SLA Policy
The following articles provide an overview of Galooli's service level agreement policy (SLA) and related policies. The documents explain who is eligible to get Galooli support, communication methods, request types, handling of different cases severity of software and hardware problems, the handling of RMA for different products, and the time required for each level of severity.
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