Why is this happening?
Unit can appear as disconnected for three main reasons:
a. No power unit.
b. Unit is not able to communicate with the server.
c. Unit is damaged.
Why would the unit have no power?
The unit is connected to the battery (External Power) through two pigtail wires: Red (+) and Black (-). The following factors can cause the unit to appear as disconnecting from the battery:
1. The external battery is weak.
2. The harness wires are disconnected from the external battery.
3. The unit was disconnected from the harness.
As a result, the unit will use a backup battery power until it is empty
• A gray icon will appear on ZON Pro X to indicate the unit is disconnected.
• If defined, Low External Battery and Low Power Battery Power will be triggered.
• If defined, Disconnected Battery event will be triggered.
Why would the unit not be able to communicate with the server?
1. The unit has not received the initial date and time (obtained only if there is a GPS reception).
2. There is no internet reception (GSM) - happens when the unit can't receive a signal and can't receive a location.
3. The SIM card is not active or hasnt been activated for GPRS.
Important Information! |
When operating the unit for the first time, the unit displays no time or date.
• The unit receives time and date the first time from GPS
• If there is no GPS Signal at least one time - it won't transmit to server (due to no Unit Time)
• Therefore is is very important that the first time the unit wakes up - it will receive GPS Signal
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